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RingCentral
- Telecommunications
- Belmont, CA
About this business
We work with our customers to reimagine the world of business communications and collaboration. This relentless passion to innovate has made us the #1 cloud communications provider worldwide, and we don’t plan on stopping there. Technology breaks down barriers and unlocks potential, making it easy for people to do their best work together. In today’s mobile world, this means giving teams, partners, and customers the ability to communicate, collaborate, and connect the way they want on any device, anywhere, anytime. It's wha... read more
"Highly responsive customer service " Overall: RingCentral helped us to solve the use of old technology like physical faxes. It offered an affordable options for tele-conferences and it provides multiple options for customer service, when needed.Pros: It is easy to use and administer. We use this sytem for agents that provide Service Management and other users in the company. We have a combination of soft and deskphones that meets all needs. The RingCentral App and the fax features are the favorites amongst users. It is HIPA... read more
"Best VoIP system out there" Overall: Overall we are quite happy with their service. We have rarely had any issues with our phones other than the occasional tech support issue. Their staff is very reliable and has 24-7 support and sticks with you until the problem is solved.Pros: Ringcentral seamlessly integrates across their desk phone, mobile, and computer platforms. Our attorneys are constantly on the go and this helps them stay connected from wherever they are. Using the mobile platforms they are able to connect to their... read more
"Ring Central - New VoIP Solution" Overall: We came from a very archaic platform, that did not give us any ability to report/integrate/etc. With Ring Central, we now have the insight and ease of use. Our users can now use either a softphone or hard-wired desk phone. Click to call has been a game-changer for all of our users.Pros: The ease of use with this platform far outperforms the competitors such as Vonage/8x8/etc. With over 500 employees we always look for platforms that are easy to use, concise, and simply. Ring Centra... read more
"Decent " Pros: UI is pretty good, ease of use is pretty decentCons: Not the best onboarding experience or use across devices, confusion across different products
"RingCentral has its problems but it's definitely worth using!" Overall: 8/10 recommend!!!Pros: I like the ease of use with this software. I am able to easily access meetings and dial 100+ outbound calls without having to spend too much time dialing the actual number. Ringcentral populates a phone icon next to anything that resembles a # making my life far too easyCons: I don't like that so many calls cut in and out/lag. This has to do with a combined problem between the internet and RingCentral but I have reached out to get... read more
"The first number I got previously belonged to an escort service." Overall: I am using RingCentral to have a "Work Number" on my mobile devices, so that I know when a call coming in is business and not a telemarketer or robocaller. It is somewhat unclear, as a user and non-admin, where I can and can't make calls from. It seems that I cannot make calls from my computer at all, but I'm fine to make them on my phone. I work in tech and usually can pick up on stuff fairly quickly, so if there is a way to make calls from my compu... read more
"Easy to record calls" Overall: Since the beginning, it has been very easy to use and the few problems we had, the customer service has been amazing.Pros: for training purposes, we have to record calls from time to time and this software is being the easiest one to implement and also the easiest one to useCons: sometimes the recorded call is too big, and it doesn't upload automatically to the cloud, you have to do it manually. If those two small things are resolved, this could be the best software in the market
"Great Platform for Meetings" Overall: We use this for meetings and screen sharing. It is a great platform that employees find simple to use. We hold conference calls internally and externally using it.Pros: I like that is is user friendly and simple to use. We use it for meetings and I like that you can share the info in a platform that works on your mobile device as well as your computer.Cons: It's another app on my phone so it does take up space.
"Solid" Overall: Overall, this is solid system that is improving every year. I would like to see the mobile app experience more refined but it's a nice VOIP for the money.Pros: They do constantly update the platform. RingCentral has a lot of integrations with other platforms which is very convenient. The pricing is a bit high but they do give a lot of bang for your buck.Cons: It can be glitchy when trying to answer calls from your mobile phone.
Frequently asked questions about RingCentral
How is RingCentral rated?
RingCentral has a 4.6 star rating with 4,097 reviews.
When is RingCentral open?
RingCentral is closed now. It will open at 9:00 a.m.