RingCentral

Michi R. 

on Capterra

5 years ago

"Cloud based phone system" Overall: Overall, I find it very easy to use with great features including call recording. I have been using Ring Central for many years now and have enjoyed watching the company grow and providing more and more great functionality.Pros: What I like most about Ring Central is that you don't need hardware to use the system.Cons: The only con I used to have was with their softphone cutting off phone calls on my cell phone, but that has been resolved now by having it ring my cell I can answer calls wi... read more

Cassy B. 

on Capterra

5 years ago

Forget the old school fax machine! Pros: I love how easy it is to send and receive faxes. On our old machine, half the time faxes wouldn't send or we never received them. With RingCentral, we know we will never miss a fax again. Cons: I honestly don't have anything negative to say about it. Overall: The ease of use has made the experience top notch. 

Anthony A. 

on Capterra

5 years ago

A good software solution for teams and individuals who require more than just a physical phone Pros: Really helps keep track of calls, voicemails, and such with a computer-based user interface. Cons: Sometimes a delay from when your phone is dialed to when the info pops up on your computer. Also, frequent notices about the software needing updates which are hard to ignore or cancel out of. 

Jeffrey K. 

on Capterra

5 years ago

"The App is the Best" Pros: I have a RingCentral phone at my desk but I also have it on my phone! I can make calls, text, listen to voicemails and anything else that I can do at my office on my phone.Cons: When I receive a call, the phone rings both on my phone (like a normal call to my cell phone) and a call through the RingCentral app. It is just a bit annoying because it then shows up two times in my call long on my iPhone. 

Erik S. 

on Capterra

5 years ago

"Ring Central makes mobile office easy " Overall: My experience with Ring Central has been very good. They have dedicated customer support that will solve your problem every time.Pros: I can answer phones anywhere and it looks like I am in the office. I can see all the calls that came in and also see historical reports. I can route calls with special rules based on time, the number called, the number calling and moreCons: The interface is not as intuitive as it should be 

Kandace T. 

on Capterra

5 years ago

Ring Pros: I like the ease of the notifications. It makes it almost impossible to miss a call. Cons: I think the system has a lot going on. There are a lot of buttons and areas to log in to. It will definitely take some getting used to. 

Donna D. 

on Capterra

5 years ago

"Great Product You don't miss important phone calls" Overall: It is a great product. We had so many messages over the Holiday weekend.Pros: When all the staff is on the phone or with a customer, we do not miss important phone calls.Cons: No cons. When phones are busy it steps in like another employee. 

Kendall C. 

on Capterra

5 years ago

"RingCentral" Overall: As a company trying to go paperless, RingCentral goes a long way. Many companies still require fax, but by using this app, we don't need a printing fax machine. Love just being able to download it to the computer to attach to emails or print if necessary.Pros: Very easy to use. No need to waste paper on fax machine, everything just comes through and can be downloaded right to the computer.Cons: Sometimes the fax number does not work but I don't think this has to do with RingCentral 

Margaret R. 

on Capterra

5 years ago

"Great phone option" Overall: Very functional and has lots of features.Pros: I like the features and functionality. I like that you can easily switch calls from your desk phone to your cell phone.Cons: It took a bit of time to get used to everything on the front end. I think more training offerings would help.