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RingCentral
- Telecommunications
- Belmont, CA
About this business
We work with our customers to reimagine the world of business communications and collaboration. This relentless passion to innovate has made us the #1 cloud communications provider worldwide, and we don’t plan on stopping there. Technology breaks down barriers and unlocks potential, making it easy for people to do their best work together. In today’s mobile world, this means giving teams, partners, and customers the ability to communicate, collaborate, and connect the way they want on any device, anywhere, anytime. It's wha... read more
"Highly Recommend this product for businesses" Pros: As a recruiter, I make a lot of outbound calls (interviews, teleconferences etc) and this product suits all of my needs. What I like most is the sound quality. This product allows our company to use different phone numbers based on office locations, send text messages as well as receive email notifications for missed calls/voicemails.Cons: I've had some calls not come through; I've realized this when I received a voicemail notification when I was ready and able to take a p... read more
"Very Cost Effecient Way to Provide Seamless Phone Service for Local and Remote Employees" Overall: I have had a positive experience with RingCentral. We use it for all remote employees and our local conference rooms. Once the IT team had the process down for adding groups and numbers everything has run smoothly.Pros: RingCentral was very easy to setup for our local office as well as remote employees. We mainly went with RingCentral for this functionality. I could order and ship a phone to a remote employee or set up a phone... read more
"worth every penny " Pros: clear calling the ability to work remotely with call forwardingCons: haven't found anything i dislike about this service
"The devil is in the details" Pros: Call quality is fine. Tier 1 support tries as best as they can.Cons: The sales team will promise you the moon in order to get your signature on the dotted line, but once they have you, there are headaches. Quoted price nearly doubled with "fees", provisioning workflow is not intuitive, and time is wasted on the phone with support for what should be a basic admin task. Feel nickle and dimed for features promised before signing (i.e. saml)
"Replaces our traditional phone line" Pros: It's much cheaper than our AT&T service and allows for far more customization than the traditional land line could possibly do. If you are still using a regular landline, you are missing out.Cons: Sometimes the customer service just reads a script so it may be frustrating.
"Like most of the other RC options it's lacking" Overall: It has been an improvement from our older phone system as we can now hold persons responsible and more effectively give examples for coaching agents. Being able to go back and make sure worker A communicated with the customer about a new business quote or claim is great. I just want it to have a better interface. Also a voice to text preview on the recordings would really help alot in finding the right conversation.Pros: Recordings work, they will also auto download t... read more
"So many problems" Pros: I'm not sure what I loved about Ring Central. If anything, the app was easy to use.Cons: I had so many problems when our company was using ring central. Customers couldn't hear me, calls were dropped, my phone never rang.
"I have to use it with a consultant. " Pros: Shared screen meetings with a consultant are what we use RingCentral Office for. I do not care for it compared to other options online (Slack or Hangouts for instance). It accomplishes what it set out to do, but my preferences and loyalty lies elsewhere.Cons: Most all of it. It's aesthetically unappealing. Seems like an outdated software compared to the other options out there.
Ring Central For More Accurate Reports Pros: Ring central is awesome if you want to keep a good track of the amount of calls your company received, the reason why and what was done during the call. It will allow you to keep track of the Average Handle time, hold time and more, live, in a dashboard. Cons: If they could add a training on how to export the information, at the begging may be a little confusing Overall: Ring central is an user friendly app which will allow you to keep track of your calls, meetings and updates. It... read more
Frequently asked questions about RingCentral
How is RingCentral rated?
RingCentral has a 4.6 star rating with 4,116 reviews.
When is RingCentral open?
RingCentral is closed now. It will open tomorrow at 9:00 a.m.