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RingCentral
- Telecommunications
- Belmont, CA
About this business
We work with our customers to reimagine the world of business communications and collaboration. This relentless passion to innovate has made us the #1 cloud communications provider worldwide, and we don’t plan on stopping there. Technology breaks down barriers and unlocks potential, making it easy for people to do their best work together. In today’s mobile world, this means giving teams, partners, and customers the ability to communicate, collaborate, and connect the way they want on any device, anywhere, anytime. It's wha... read more
"Like most of the other RC options it's lacking" Overall: It has been an improvement from our older phone system as we can now hold persons responsible and more effectively give examples for coaching agents. Being able to go back and make sure worker A communicated with the customer about a new business quote or claim is great. I just want it to have a better interface. Also a voice to text preview on the recordings would really help alot in finding the right conversation.Pros: Recordings work, they will also auto download t... read more
"So many problems" Pros: I'm not sure what I loved about Ring Central. If anything, the app was easy to use.Cons: I had so many problems when our company was using ring central. Customers couldn't hear me, calls were dropped, my phone never rang.
"I have to use it with a consultant. " Pros: Shared screen meetings with a consultant are what we use RingCentral Office for. I do not care for it compared to other options online (Slack or Hangouts for instance). It accomplishes what it set out to do, but my preferences and loyalty lies elsewhere.Cons: Most all of it. It's aesthetically unappealing. Seems like an outdated software compared to the other options out there.
Ring Central For More Accurate Reports Pros: Ring central is awesome if you want to keep a good track of the amount of calls your company received, the reason why and what was done during the call. It will allow you to keep track of the Average Handle time, hold time and more, live, in a dashboard. Cons: If they could add a training on how to export the information, at the begging may be a little confusing Overall: Ring central is an user friendly app which will allow you to keep track of your calls, meetings and updates. It... read more
"RingCentral" Pros: Lots of bells and whistles. Seems to handle all different type of office needsCons: Phones could be updated. Phone displays are basic and out of date.
"It just works! " Pros: Totally simple to use from start to finish. Easy installation and use.Cons: The price. I have recently moved jobs and we don't have enough users to justify the price, meaning its not an option for me at the moment.
"Great for mobile employees" Overall: Great. Would recommend.Pros: Working out of the office a few times a week was easy being able to have Ring Central automatically push calls to my cellphone.Cons: Was tricky to set up but once set up it was great.
"Big Time Saver" Pros: Once I figured out how to use it, i only fax from here.Cons: All of the features not easily known. I know I am only getting a small bit out of it that it is capable of.
"Automatic Calls" Overall: We use it and the experience is good. The automatic call recording should have a few more options though when setting it up.Pros: I do like the ability to make automatic calls. It has helped in our support aspects and making sure that we are documenting customer conversations.Cons: The ability to set up automatic call recording is limited. The recording is long and not very loud and takes up time when you are setting up a voicemail.
Frequently asked questions about RingCentral
How is RingCentral rated?
RingCentral has a 4.6 star rating with 4,139 reviews.
When is RingCentral open?
RingCentral is closed now. It will open at 9:00 a.m.