This profile has been claimed by the business owner or representative.
RingCentral
- Telecommunications
- Belmont, CA
About this business
We work with our customers to reimagine the world of business communications and collaboration. This relentless passion to innovate has made us the #1 cloud communications provider worldwide, and we don’t plan on stopping there. Technology breaks down barriers and unlocks potential, making it easy for people to do their best work together. In today’s mobile world, this means giving teams, partners, and customers the ability to communicate, collaborate, and connect the way they want on any device, anywhere, anytime. It's wha... read more
"Flexible solution that may require some network setup." Pros: It's easy to deploy and get "working" and relatively feature rich. The documentation is sufficient online as well.Cons: I've had customers I've consulted for that have required putting the phones on their own switch and setting QoS rules to get the calls solid without taking down other traffic.
"Ring Central is a great value" Overall: I've been using Ring Central for almost 4 years and have had almost no problems with it. Once it is setup it basically runs itself. We have 11 people using it daily and I still cannot get over what a good deal it is.Pros: the value of the comprehensive business package for the very affordable price.Cons: The setup was difficult and cumbersome due to the many feature options.
"One of the best Cloud Telecommunications Companies online." Overall: A+ any time I have had a problem customer service is amazing.Pros: I love how easily I can use Ringcentral. Makes my one man operation sound like a very big professional business, yet when I am busy and do need added help I have the voicemail with extensions. I love how has an app for iPhones transfers my calls and I can be at the local coffee shop working away :)Cons: Over the years the price has increased. But everything over the years has increased. I p... read more
"Mostly Good, but Lots of Glitches" Overall: We used RingCentral as our phone service for a customer support team. We needed to be able to handle a large flow of incoming calls with call routing chains and reports on the number of calls received and missed.Pros: The all-in-one phone system helped us manage our customer support systems. We were able to set up fairly complicated call routing chains and make frequent updates to the system as staff came and went.Cons: I experienced a lot of glitches with RingCentral. Transferrin... read more
"Ring Central" Pros: I love that we never have any issues with phone quality with the Ring Central system. Its easy to use, easy to customize, and has been great quality.Cons: Sometimes there is a delay when calls get forwarded over to cell phones.
"Great platform but expensive and poor customer support" Overall: When it is working well things are great. When you need help get ready to spend hours on the phone with people with poor english skills struggling to fix things.Pros: The softphone mobile app and desktop version are very well layed out. The system is very reliable and we have only had a few outages with it.Cons: It's very complex to configure. The service and support is all run out of the Phillipines and they are very frustrating to work with since they don't ... read more
"Easy to use" Overall: Great program overall. Recommend.Pros: Easy to use from anywhere. When our offices were forced to close due to a mudslide that closed the freeway (preventing employees from coming into office), I was able to update phone message and set up employees to take calls from home. Kept our business running as seamlessly as possible during a horrible situation.Cons: Customer service based overseas, which I'm never a supporter of. Hard to work with, but eventually resolved problem.
"Great Platform" Overall: Our overall experience has been very positive. From using their phone service to the fax service everything just works.Pros: The faxing ability on this platform is great. We use it everyday and could not imagine operating without it. They also offer a variety of other services which we also use.Cons: There are no real qualms with this software. Everything works!
"Portable Efficiency" Overall: RingCentral allowed my business to grow and still be affordable. When I switched from land lines to RingCentral 10 years ago I saved a bundle which allowed me to upgrade equipment and keep me running smoothly and effeciently.Pros: I love how portable RingCentral Office is. As a busy virtual assistant, I love that I can be anywhere I have an internet connection and still be able to take calls for my clients.Cons: The apps can sometimes be a bit slow or notify me with a lag.
Frequently asked questions about RingCentral
How is RingCentral rated?
RingCentral has a 4.6 star rating with 4,116 reviews.
When is RingCentral open?
RingCentral is closed now. It will open at 9:00 a.m.