RingCentral

Travis S 

on BBB

2 years ago

Two stars. This service worked for me as advertised but the ownership here is cheap. I paid for four phone numbers in a one-year deal up front, paid something like $1800.00 for the four lines. I was expanding my business. The new employees didn't pan out, my business fell into hard times in Q3 and Q4 of last year. Then things started turning out better in Q1 after I laid off the two employees. I cancelled their lines with ring central, and accrued something like $500.00+ in "credits". Just today, two months prior to my annua... read more

PAUL J 

on BBB

2 years ago

Terrible, HORRID, absolutely horrendous/scary service. I am a medical doctor that runs a pretty standard medical clinic that used the Ring central VOIP service for the past 6 months. In those past 6 months, our clinic has had numerous outages of phone service, dropped/missed calls, misrouted calls by the auto attendant and more. Sadly, there is ZERO customer service. All call agents are based in *************** and unfortunately due to lack of knowledge they are unable and unwilling to assist or help to resolve issues. After... read more

Darrin K 

on BBB

2 years ago

Automatic contract renewal without agreement is a very shady practice. I had reached out to the company previously because my business was now closed, and I could not get out of my contract since I had a year left.I waited until my contract was nearly finished and asked them via chat and email what happens at the end of the contract. They said that someone would get back to me. I told them to contact me via my personal phone/email, and I didn't hear back. Prior to it ending, I needed to port 1 phone number, and it was proble... read more

Alicia G 

on BBB

2 years ago

Okay Service, ************************************* itself is decent for the price. However, as soon as you need to reach customer service this company is abysmal. I have been stood up for two meetings and been able to reach anyone through customer service. The only line that is answered is sales. I ultimately would not recommend Ring Central. I am in the process of opening a second business and after being stood up for a second meeting I will be looking at ANY other affordable option moving forward. 

Richard R 

on BBB

2 years ago

I put up with Ring Central for 3+ years before giving up on them and switching to Ooma. They charged me over $400 to quit the service thanks to their undocumented self-repeating contracts which they renew automatically without telling you they will, and without notifying you when they do. Call quality ranged from not very good to fairly good. There is significant lag time between when you speak and when the person at the other end hears you, and phone calls are prone to staticky sounds and dropouts. Don't bother complaining ... read more

Alec J 

on BBB

2 years ago

Ring Central Client for over 8 years! 3 weeks ago they disabled our numbers for "sms abuse". No one explained to us that there was a limit on texting for the plan we were on. Furthermore no one explained the new required TCR FORM!!! They disabled our phone numbers AND SMS capability! Effectively making our business unable to operate. Our account Manager with RC couldn't even reach the "fraud department". Have made numerous calls, get voicemail. NO RESPONSE, just runaround! This is such a nightmare. They gave us no opportunit... read more

Jeff G 

on BBB

2 years ago

As others state, their customer service is so poor that it really doesn't matter whether the phone functionality itself is good or bad, which so far it does appear to be good. Their approach is night and day from before you sign up to after. Beforehand its super easy to talk to a sales rep by phone and they are informative and answer questions. But once they have your signature on that dotted line and you are locked in, good luck getting to speak to a human being. They do a brief walkthrogh of services and functionality, but... read more

Leon F 

on BBB

2 years ago

I started with them they told me 30 days trial I contacted them multiple times telling them. I would like not to go forward but no one got back to me now. They're trying to build me for a whole year going forward saying it's too late to cancel. I told them that I could show them the emails they say they don't care 

Kathryn H 

on BBB

2 years ago

I'm sharing my experience with RingCentral here. I am a small business owner and I signed up for a year contract in December after the sales person assured me that I could use RingCentral to text my clients. It is now mid-February and RingCentral has still not turned on my SMS capabilities. I did everything they asked including filling out a TCR form in mid January. Still 1 month after submitting this form I cannot use SMS. I have had to get a new business number with a new ************ so that I can conduct my business. My ... read more