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RingCentral
- Telecommunications
- Belmont, CA
About this business
We work with our customers to reimagine the world of business communications and collaboration. This relentless passion to innovate has made us the #1 cloud communications provider worldwide, and we don’t plan on stopping there. Technology breaks down barriers and unlocks potential, making it easy for people to do their best work together. In today’s mobile world, this means giving teams, partners, and customers the ability to communicate, collaborate, and connect the way they want on any device, anywhere, anytime. It's wha... read more
RingCentral is very helpful. Pros: I like collecting data from calls (how many/time duration). It is helpful in analyzing and planning how/who to direct calls to. Cons: Once you get used to software, it is easy to use. Wish there was scheduling option to change out-of-office during holidays automatically. Overall: I am able to collect valuable data from calls.
Good system for customer contact center Pros: Many functions for you to manage the contact center info. Flexible and easy to set up and train user. Cons: it would be great if it could develop into CRM systems, so users no need to manage 2 systems to save time. Overall: Easy to manage contact center info.
"Ring Central is Fantastic" Pros: Having utilized RingCentral while performing work as an independent contractor in the oil fields, I can truly say this is the best there is out there! Easy to use, exceptionally straightforward.Cons: There is not a single thing that I can say in a negative light about this software. We are beyond pleased and recommend it 100%!
Easy to get through you lead list love the automatic dialing Pros: I love that I can insert a lead list and call them way faster than I would on salesforce alone and it works directly with salesforce updating my lead list for me Cons: It doenst catch duplicates very well sometimes I will end up calling the same person twice in a day Overall: An ease to contact all my clients making productivity increase by almost triple!
"It gets the job done" Pros: It's easy to use and its easy to learn as well. Our office used it for a while. It does what it's supposed to.Cons: It was glitchy in the past and less cost effective than some other options... which is why our office no longer uses it.
"Easy to use and loaded with a lot of features!" Pros: The system is super easy to manage, You can create unlimited extensions, manage your automatic messages, send/receive faxes, send/receive voice messages and sms, and much more!Cons: In order to be able to send sms from every extension or receive direct calls, you need to have a dedicated phone number and the price for each number tend to be pretty high.
"This is an excellent cloud based phone solution." Overall: Excellent cloud based VOIP service.Pros: I like being able to use it across any device be it my desk top, laptop, tablet or whatever. I also like that my voicemails will go to my email. That is very helpful to me. Their customer support is extremely helpful. I have always dreaded calling any companies customer service except this one.Cons: The only downside is that with it being cloud based if your internet is down or bad then your phone service will be as well but ... read more
Great idea, features are cool but definitely fundamental flaws Pros: Texting, having the app from computer to cell phone, create groups. There is more to do then you may think you need, until you start implementing them and realize how much more productive it is. Cons: Customer service is rough to say the least, it takes like 15 minutes just to validate the account and by then your already frustrated before you even address why you called. It is also glitchy on the ring at random times, no idea why and no resolution given so... read more
"my experience with ring central is great and very convenient" Overall: my clients can easily get in touch with me thru call and can also send me filesPros: what I like the most with ring central is that it has many use, i can call the clients, they can send me their documents thru fax i can record the callCons: what I like the least with this soft ware is that my session always expired, its pretty tiring logging in and out of it.
Frequently asked questions about RingCentral
How is RingCentral rated?
RingCentral has a 4.6 star rating with 4,116 reviews.
When is RingCentral open?
RingCentral is open now. It will close at 6:00 p.m.