RingCentral Charlotte

KOSTADIN SAMARDZHIEV 

on Google

2 months ago

The customer service experience with this company is nothing short of a complete disaster. What should be straightforward, like making a simple phone call, quickly turns into a drawn-out nightmare every single time. It’s as if no one there knows how to do their job properly. Every minor change or request is met with confusion, delays, and endless frustration. The SMS registration team is the epitome of incompetence. For the past 9 months, I’ve been trying to register my business, and despite following every instruction give... read more

Kristy Lee 

on Google

6 months ago

this company was called in order for our company to actually use their system. I explained to them exactly what I needed in detail they got me all the way to the end charged me and then told me that they couldn't actually do what I needed them to do. I asked them why they continue when I expressed several times exactly what I needed only for them to tell me that they couldn't provide all of that. They will yes yes yes you until they get your card information and then backpedal tell you all the things that they can't do. I do... read more

bob c 

on Google

5 months ago

Worst experience ever I thought seen some bad behavior in movies I called on Friday to resolve texting issue they said they would call me today to resolve The guy had a heavy accent and wouldn’t answer basic questions about my account or services he hung up on me so I called to complain turns out you cannot make complaints like you would think you could I was told to call a separate number to make a complaint I will be switching companies late this week so I don’t have deal with customer service at this point I wouldn’t take... read more

Ryan Oakley 

on Google

a year ago

These guys are trying to strong arm me into a termination fee. We had been customers for almost 10yrs with theprevious owner. I signed nothing and they rolled my contract into another cycle. When i explained the mistake and showed tehm the termination request they tried to come at me with over 1k in termination fees. I would not do business with a comapny like this. Shady. 

Ginny gin 

on Google

2 years ago

If I could give a negative star review I would.I have been trying to contact customer service for months. My Contract ended last month ( whatever you do don't get into a contract with them) since I have been unable to reach anyone except the sales team which can't help with anything but sales, I was hoping my payments would stop. ( wishful thinking). I have called, emailed, left messages, you name it but to no avail. My next call is the FCC and anywhere else I can file a formal complaint.