Road Runner Sports

Mary H 

on BBB

2 years ago

Road Runner Sports *** Family Awards is a SCAM!!I bought shoes from Road Runner 5 1/2 months ago. I signed up for the *** Family Awards Program to get free shipping because it was advertised in large letters as FREE. There was nothing in the signup process indicating that I would be charged a renewal fee at a later date. 5 1/2 months later, they charged me $50 to renew this "free" membership. I can cancel it and have them refund a prorated fee by logging into my account, but I do not have a password. I keep submitting my ema... read more

Mary C 

on BBB

2 years ago

I just found out I have been charged a yearly membership fee for a purchase back in 2015. I think at the time I became a member to get a discount. I do not think that at the time I had to pay a fee. Apparently they kept my credit card number and have charged my credit card now annually for 7 years. My husband pays the bill and never questioned it. BEWARE!!!!!!! 

David B 

on BBB

2 years ago

I think they run a scam with their annual membership. 

Ben C 

on BBB

2 years ago

They have you sign up to be a member to get an initial discount on your purchase there, then sneakily continue to charge your card yearly until caught (with ever higher rates). No emails were sent to alert the buyer of what they were up to. This sleazy business practice needs to be shut down! 

Rachel K 

on BBB

3 years ago

Whatever you do- do NOT sign up for their membership! It is a scam! I received a charge for $70 out of the blue. Havent shopped with them in 4 years. They claim I have a membership, yet they also admitted I didnt have an email on file, so there was no way for them to have possibly communicated this membership renewing. I am furious. 

Dan Y 

on BBB

3 years ago

First and last customer. I will NEVER do business with ********************** again and highly recommend the same to anyone. You will save yourself the headache and frustration of dealing with the issues that will arise from a poorly operated business. Ended up being charged multiple times for one item and spend multiple phone calls and hours of time trying to obtain a resolution. Even after the resolution, a pending charge sat on the credit card for almost a month after being told it would fall away. On top of all that, I e... read more

Matt H 

on BBB

3 years ago

I have been pleased with the merchandise, but not customer support. They do not respond to the emails submit on their site. Also, status of merchandise impossible to track. I ordered 4 items, was charged for all 4, received 3, and nowhere in my account can i find the status of the last item. Very disappointed - and unless something changes I will take my business elsewhere; there are plenty of locations from which I can order ****** and other brand name running shoes and accessories. 

Ken B. 

on BBB

3 years ago

Membership Scam! Dispute immediately.Ordered 1 item almost a year ago. This store is apparently running a scam. The associates sign you up for auto renew memberships without consent . So I call to to cancel it. They say they emailed me but who reads junk email? They say I will get a refund in 35 days. They sure charged me immediately, why does it take 35 days for the refund? I read online that hundreds have never received the refund. So I disputed the charge with my CC issuer. 

Catherine C 

on BBB

3 years ago

Ditto to negative comments regarding the **** VIP membership. Their ploy is to dangle an initial $1.99 membership fee which indicates auto renewal every year. Except they hit my bank account for $39.99 in only six months after initial 'membership'. Can you say robbery?? Having sent multiple messages via their website and been placed on unreasonable hold times several times without ever having the opportunity to speak to an associate, this is nothing less than under-handed, sleazy and unethical marketing. NEVER EVER will I, n... read more