This profile has been claimed by the business owner or representative.
Rogers & Hollands Jewelers
- Jewelry
- Appleton, WI
About this business
Location details
4301 West Wisconsin Ave., Appleton, WI, 54913, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
RecommendedI broke my ring finger (for the second time) and had to have my three rings cut off. I brought them in to be melded back together. They did an awesome job and they look as good as new. Thank you.
Business response:
Norma, your support and kind words truly brighten our day! 😊
RecommendedI have been buying from Rodgers & Hollands for several years. Fine quality jewelry with reasonable pricing and they always back what they sell. More importantly to me though is recently I needed help with a watch not purchased from them. Yet my needs were met with open smiles and a team effort to fix my girlfriends' watch. I will return to them and see no reason why you wouldn't be treated with the same respect they have shown me. Thank You for reading this and have a safe n Blessed Holiday season!!!
Business response:
Hi, Andrew. Thanks for the compliment! Its wonderful guests like you that help us continue to be your trusted family-owned & operated jewelry company for over 100 years.
Recommended
Bonnie is absolutely awful to work with. She is very condescending in her tone. I work at a jewelry store, so I get to see my diamond under a microscope weekly, so I noticed that I have cracked my diamond.I know when there is something there that wasn't there before. She was not empathetic at all and was very dismissive. The other employees weren't that great either. No one bothered to take tools to feel that my diamond was indeed rough and catching in spots. I left there very upset and feeling like my diamond was not in goo... read more
Business response:
Hi, Samantha. Thank you for taking out time and sharing your valuable feedback. We are committed to continuous improvement of our service through the feedback we receive! If you would like to discuss this further please reach out to our Guest Relations Team by emailing info@rogent.com or by calling them at 1-800-326-4116 option 1 and then option 6.
Not impressed already, bought my husband's watch there, guy couldn't get links out. finally someone was able to do it over 2 hours later.... I bought my ring from there, i was told it would be ready for pickup in 2 weeks.. I get a call the night before stating my ring won't be ready for an additional 2 weeks because the person couldn't do the sizing change so they had to send it somewhere else... you can't tell me they made the Decision that day and couldn't call me before 6 pm the night before I'm suppose to pick it up. I d... read more
Business response:
Hi, Sam. At Rogers & Hollands® Jewelers, we appreciate you taking the time to share your experience with us and apologize we did not deliver the level of service our guests have come to expect. If you would like to discuss this further please reach out to our Guest Relations Team by emailing info@rogent.com or by calling them at 1-800-326-4116 option 1 and then option 6
On top of already losing 5 diamonds on the wedding ring/bands that were purchased in less than a year, I signed up for the 0% financing and was never told that the full balance needed to be paid off before the promo end date, otherwise I would be charged all accrued interest to that point. All the sales rep told me was to pay more than the minimum payment if I could. She was not up front with me and I almost take that as false advertising. Sent in a complaint and all they offered was a gift certificate if I paid off the bala... read more
Business response:
Hi Blake, Thank you for reaching out to us here and bringing this situation to our attention. First and foremost I would like to apologize for any inconvenience we may have caused you, as well as any communication from our associates that has led to your distrust of our family-owned & operated company. Above all else, providing excellent guest service is our main goal and it is unfortunate you were not treated with the respect you deserve. Given the opportunity, we would like to learn more details about your case and to be... read more
I haven't even had my ring for 5 years yet and I have had diamonds fall out countless times.. My husband paid for the lifetime warranty and they keep replacing the diamonds but do nothing for the inconvenience. The last time a diamond fell out they sent it out to be replaced and had it for 5 weeks.. Here we are 5 weeks later and another diamond is out! We asked them if they would buy it back and give us credit towards a different ring and they said we would have to spend double what we have already spent.. Why would I want t... read more
Frequently asked questions about Rogers & Hollands Jewelers
How is Rogers & Hollands Jewelers rated?
Rogers & Hollands Jewelers has a 4.1 star rating with 182 reviews.
When is Rogers & Hollands Jewelers open?
Rogers & Hollands Jewelers is open now. It will close at 8:00 p.m.