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Rogers & Hollands Jewelers
- Jewelry
- Rockford, IL
About this business
Location details
7200 Harrison Avenue, 53, Rockford, IL, 61112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 7:00 p.m. | |
| Tue | 11:00 a.m. to 7:00 p.m. | |
| Wed | 11:00 a.m. to 7:00 p.m. | |
| Thu | 11:00 a.m. to 7:00 p.m. | |
| Fri | 11:00 a.m. to 7:00 p.m. | |
| Sat | 11:00 a.m. to 7:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
RecommendedI love all there jewelry here and everyone is great here i loved it so much i had to work here
The associates at Rogers & Hollands jewelers has been anything but integral. Over a month ago I took a very expensive ring to the Cherryvale mall store to have it sized. I was quoted a price for the service by two associates both store managers. I agreed to pay the price quoted to me, l signed the receipt and left. Later that week one of the managers called me and said the jeweler needed more money for the sizing, I was completely surprised by the call and I felt like I was being extorted by gangsters. "This is how the mob s... read more
Business response:
Thank you for contacting us directly at our corporate office. Please know that we take every review and complaint seriously and we’re pleased to hear a resolution was found regarding your experience.
I’ve had nothing but problems with Rogers and Holland’s. First it took almost 2 months to get my ring in after ordering. Then I lost a diamond in less than 4 days. Got it repaired, Got it back in 2 weeks. Now I am missing another diamond 2 days later. I would not recommend this company to anybody.
Business response:
Hi Mandy, Thank you for reaching out to us here and bringing this situation to our attention. First and foremost I would like to apologize for any inconvenience we may have caused you, as well as any communication from our associates that has led to your distrust of our family-owned & operated company. Above all else, providing excellent guest service is our main goal and it is unfortunate you were not treated with the respect you deserve. Given the opportunity, we would like to learn more details about your case and to b... read more
Employees lie and don’t track inspections. Now they want $138 to repair a ring that should have been covered under a warranty I paid for. Avoid this dishonest store.
Business response:
Hi Ryan, Thank you for reaching out to us here and bringing this situation to our attention. First and foremost I would like to apologize for any inconvenience we may have caused you, as well as any communication from our associates that has led to your distrust of our family-owned & operated company. Above all else, providing excellent guest service is our main goal and it is unfortunate you were not treated with the respect you deserve. Given the opportunity, we would like to learn more details about your case and to be... read more
Went to have my husbands watch sized, willing to pay to have it done, and the rude sales representatives asked if we bought it there. When saying we didn't, she shook her head no and stated they didn't have the right tools, without even seeing the watch. Wow!! Rude and dishonest! Will never buy anything there again!
Frequently asked questions about Rogers & Hollands Jewelers
How is Rogers & Hollands Jewelers rated?
Rogers & Hollands Jewelers has a 4.6 star rating with 298 reviews.
When is Rogers & Hollands Jewelers open?
Rogers & Hollands Jewelers is open now. It will close at 7:00 p.m.