Room & Board

jen1971 

on Citysearch

17 years ago

Great quality furniture! – I have bought the majority of my furniture from Room and Board. I am surprised about the negative reviews. To be honest, the employees do not work on commission and they are extremely helpful and friendly whenever you walk into their store. I love my couch. It is the most comfortable couch I have ever owned. I also own a bed and a dresser and they are both great quality. They accidentally delivered the wrong dresser but immediately rectified the problem and I was very impressed with the delivery dr... read more

jen1971 

on Citysearch

17 years ago

Great quality furniture! – I have bought the majority of my furniture from Room and Board. I am surprised about the negative reviews. To be honest, the employees do not work on commission and they are extremely helpful and friendly whenever you walk into their store. I love my couch. It is the most comfortable couch I have ever owned. I also own a bed and a dresser and they are both great quality. They accidentally delivered the wrong dresser but immediately rectified the problem and I was very impressed with the delivery dr... read more

Contributor 

on Citysearch

17 years ago

Sleek, modern furnishings and accessories for every room in the house. – In Short Department store-style furniture gallery with locations sprinkled throughout the U.S. specializes in simple, stylish and functional furnishings and accessories for the bedroom, home office, dining room, living room and outdoor patio. Herman Miller furnishings and accent pieces are available for mid-20th-century design enthusiasts, while the Retrospect collection appeals to traditionalists with antique-inspired designs. 

radxor 

on Citysearch

18 years ago

Inflexible on shipping dates – Room & Board is extremely inflexible on their shipping dates. You have little say when your furniture will be delivered to you. They ship their furniture from their Minneapolis warehouse - they don't have regional distribution centers - and only use their own drivers. They claim this is because their drivers "know" how to assemble their furniture. However this means they call you and TELL you what day your delivery is - you have NO say as to when you receive your furniture. If you can't receive... read more

ciscobaby 

on Citysearch

18 years ago

Snotty customer service_who needs it – I went in there having done tons of research and ready to buy my sofa. All i wanted was a sample of the fabric to bring home. I asked very nicely if i could have something just a little bigger than the regular sample size, so i could really get a feel for the color. All he had to do was offer me a couple of the samples, i even would have brought them back if he really wanted. Instead, the salesman got super snotty, informing me that this was very expensive fabric and if they were to giv... read more

cwchicago 

on Citysearch

19 years ago

what's so great? – i've bought many pieces from here in the past. avoid the custom made pieces - i've had horrible luck with them. the rest of the furniture is average quality. this place can be completely hit or miss. the same can be said of the customer service - it depends on who you talk to once you're there. pricing is okay for what you get. you'd be better off going to a sample sale at the mart or a real showroom - you'd pay the same or more, but the quality is so much better. i still don't see why people think so high... read more

mthoren68 

on Citysearch

22 years ago

Beats Crate & Barrel – Order as much as you want and, in the City, it's $50 to deliver everything. Great stuff, comfortable, beats the heck out of Crate & Barrel. Great optional fabrics. Check out Retrospect downstairs for more traditional items.