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Roy Lomas Carpets & Hardwoods
- Flooring
- Harleysville, PA
About this business
Roy Lomas Carpets & Hardwoods professional staff prides themselves on providing excellent customer service. Roy Lomas features a full time service department to ensure professional service throughout and even after the sales and installation process.
Location details
2150 Detwiler Rd, Harleysville, PA, 19438, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Disappointed I purchase carpet from this company four years ago. Living room, dining room, stairs and upstairs hallway. The living room carpet has already begun to buckle in several places. $65.00 per hour for them to come in to fix it since it's been over a year since installation. The carpet was not cheap. It was higher than a medium grade. Initially, I had to have the service manager come to my home as I was unhappy with the installation. I expected better than this and will not purchase from them again.
I carpeted my house for $200 Granted it was a small house. We bought remnants from their HUGE selection in back of the showroom. We also bought new linoleum for the bathroom, kitchen, and laundry rooms for about $200, too. Of course we installed everything ourselves. If that's not your forte they do have a large showroom with helpful staff and -my favorite part- an arcade/playroom for the kiddies.
High reccomendation THis is the place to go for quality carpets at excellent prices. The staff is helpful and accomodating. They even have shop at home service. The remnents section is huge and the prices are rock bottom. Its worth the drive to come here for best buys.
Rick It is unfortunate that there are a couple of bad experiences posted on this site. I can tell you that we take care of our service issues. We have 4 people dedicated to post-installation issues. No one else has this. As far as pricing, very few flooring companies have our buying power. We just don't lose sales on price. Please go to our facebook page and read the many great reviews we receive from our customers.
STAY AWAY FROM ROY LOMAS CARPETS!!!! Do not buy carpet from Roy Lomas in Harleysville. First of all, they charge too much for comparable carpet from another dealer. Second, during a recent installation of a bedroom carpet, they scratched my newly painted walls in several places and put a couple knicks in the walls. They also didn't trim properly around adjoining carpet. They also left the room a mess and didn't clean up at all, claiming their vacuum cleaner didn't work!! The total cost of the job was almost $700 for one room... read more
stay away! Horrible experience from start to end.... After ordering carpet and confirming a date for the installation, I moved all furniture from 3 bedrooms just to find out that Lomas ordered the wrong carpet from the manufacturer. We rescheduled the installation for a later date. The actual installation seemed to go smothly, but about 4 months later the carpet started show wrinkles in all 3 bedrooms. I called customer service twice to ask for somebody to take a look at the carpet. I was told that this is normal and that it... read more
Roy Lomas Carpet is Bad People Such a long story but will NEVER buy from them again. BEWARE........ I was very unhappy. It will cost me to fix their mistake. DONT BUY FROM...........
Unhappy with Roy Lomas I would never purchase carpet from Roy Lomas again. Four months after the carpet installation holes appeared in our carpet most likely due to their installer misusing his carpet kicker. They are not willing to admit they were the ones at fault. They just decide not to listen to you, immediately become defensive and blame the holes on us, the owners saying we abused the carpet. When we called in about the holes the first people they blamed were the installers until they decided to the pass the blame ont... read more
Zero Customer Service. I will NEVER purchase flooring from Ray Lomas.They installed my Bruce hardwood incorrectly.Installer did not follow manufactures instructions.I complained to the owner,NO HELP at all.Zero Customer Service.now i'm stuck paying for their mistake...Your much better off going to a Lowes,better pricing and much better customer service.
Frequently asked questions about Roy Lomas Carpets & Hardwoods
How is Roy Lomas Carpets & Hardwoods rated?
Roy Lomas Carpets & Hardwoods has a 4.1 star rating with 96 reviews.
When is Roy Lomas Carpets & Hardwoods open?
Roy Lomas Carpets & Hardwoods is open now. It will close at 8:00 p.m.