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Rumpke Waste & Recycling
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
As a service, and its serviceworkers: 5/5. The oversight, handling of the company's financials, handling of the documentation generation automation, website security, account credential storage, data handling practices, and customer dashboard tools are so poorly managed that I get over 5 email blank statements a month, have had to create over 10 different accounts over the past decade to even be able to pay my bill on the same exact account, and pay statements come randomly well after the three month interval.
After cancelling my service with Rumpke due to poor service, they sent me a bill for three months. I called them again about the bill and how I cancelled and never received service and they refused to cancel the bill.They have made a fraudulent claim against my credit that I have an unpaid bill with them.
Business response:
*******, your review is very concerning to us. We would appreciate it if you would contact our customer care team by email at ************************************* Please include additional detail about your experience, as well as your full service address. Thank you.
Unreliable trash pickup.. Very poor (I.e., nonexistent) response to notifications of missed pickups and no corrective action. Ongoing, long-term problem.
Business response:
*****, your review is very concerning to us. We would appreciate it if you would contact our customer care team at ************** or by email at ************************************* Please include additional detail about your experience, as well as your full service address. Thank you.
We called to have them do a pick up of a mattress. They charged us the agreed $30 fee for additional service. But the crew coming to pick up the mattress just put a sticker on the mattress that was wrapped in plastic per their instruction. They never came back. we left the mattress out for 3 weeks eventually having to dispose of it ourselves. We called and followed up several times and they said they would get back to us but never did and stated that the customer service team "didn't have contact with operations." Then when ... read more
Business response:
****** your review is concerning to us. We want to ensure that we are doing everything possible to provide 5-star service to our customers. We would appreciate it if you would contact our customer care team at *********************. Please include additional details regarding your experience as well as your full service address. Thank you.
We have called multiple time because our pickup was missed and receive the same response that they will send someone out to pick it up but it usually doesn't happen. My full trash container has been sitting by the road for two weeks and still not picked up. I can understand missing a new customer once, but three or four times in two months? Very poor management.
Business response:
We apologize for your experience. We take pride in our reliability and hate to hear about a single missed service let alone misses occurring on a regular basis. We would like to look into this matter and ensure it is promptly addressed. Please contact our customer care team at **************. We look forward to ensuring your satisfaction. Thank you.
Watch out for this company. They will get you coming and going. Just had my rates go up 61% in a 12 month period of time. Unfortunately their contract penalizes you so much it is not worth cancelling your service. They also refuse to take a cancellation notice now for future end of service. It must be done 180 days out or they will automatically renew your contract and you are in the same bind again. You can't make this stuff up!
Business response:
We're disappointed to hear about your experience with our services. Please feel free to reach out to us at ************** to discuss your concerns further.
At the start of 2024 my city switched to Rumpke trash service. I live in city which means this is my only option or I'll be fined. At first it was fine. I requested 3 trashcarts because that's what I had before and I have a big family. About 2 weeks ago one of my trashcarts was missing. I contacted Rumpke and they gave me the serial numbers for my carts and I found my missing one at my neighbors. Later she came over and said it was hers and gave me the serial number which was different from what I wrote down but I wrote it i... read more
Business response:
*****, your review is concerning to us. We want to ensure that we are doing everything possible to provide 5-star service to our customers. We would appreciate it if you would contact our customer care team at **************. Thank you.
Refused to pick up broken down cardboard because it was not bound. Denied helping a disabled, American military veteran. Shame on you you, Rumpke.
Business response:
*******, your review is concerning to us. We want to ensure that we are doing everything possible to provide 5-star service to our customers. We would appreciate it if you would contact our customer care team at **************. Thank you.
This company is a joke! I've called MULTIPLE times over this past year because the lazy ass employees don't do their job correctly by picking up BOTH trash and recycling! My block has their recycling sitting out since Tues night. I've called multiple times since weds. We get fined for keeping our cans out longer than 24 hours in Parma Ohio. You will be paying ALL of our fines if we get cited! I'm also contacting corporate. This is ridiculous!
Business response:
******* your review is concerning to us. We want to ensure that we are doing everything possible to provide 5-star service to our customers. We would appreciate it if you would contact our customer care team at ***** ********. Thank you.
Frequently asked questions about Rumpke Waste & Recycling
How is Rumpke Waste & Recycling rated?
Rumpke Waste & Recycling has a 4 star rating with 1,831 reviews.
When is Rumpke Waste & Recycling open?
Rumpke Waste & Recycling is closed now. It will open at 8:00 a.m.