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Safeway Medical Supply
- Home Medical Equipment Provider
- Houston, TX
About this business
Location details
1212 Westheimer Rd, Houston, TX, 77006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
I previously wrote a unsatisfactory review because of unanswered phone calls, test messages, and getting unbusiness like answers. But-- a few days ago I received a call from Vern with Safeway. He apologized for the way I was treated and didn't blame me for writing an unsatisfactory review. He also took the bull by the horns and got something done. He responded with all up-dates available. Got the item that was supposed to be ordered, ordered. I will be receiving the item tomorrow according to the supplier. If all of Safeways... read more
Business response:
Cheryl, Thank you for the updated review!
I wasnt going to leave a review because mine is positive and many just think its a bogus review. I assure readers that this is very real. I have an insurance provider that only covered a really cheap support product that was recommended for me to wear. Vern asked if I could wait a day while he did some research on my insurance to see about the possibility of covering something more suited for me. Well it took about 2 days but it was worth it. Not only did he find another choice for the original item i came in for but he was ... read more
Too many unanswered calls. I ordered a transport wheelchair for my husband who is a disabled veteran. Was told that the chair was being shipped from the manufacturer by UPS on 04/10/23 and my copayment would be $.XX which my credit card was given to cover the copayment. I was told if I didn't receive the chair by 04/12/23 to call them back, which I did. They told me that Daniel was sick and they would give him the message immediately. Today is the 14th of April and after many unanswered calls and sent a text message that if ... read more
Business response:
We have spoken with Mrs. *******and resolved the matter to her satisfaction. We regret that there was a delay in delivery due to industry-wide product shortages. We certainly could have done much better at proactively advising Mrs. ******* of the delays. Our sincerest apologies to the ******* family.
Too many unanswered calls. I ordered a transport wheelchair for my husband who is a disabled veteran. Was told that the chair was being shipped from the manufacturer by UPS on 04/10/23 and my copayment would be $.XX which my credit card was given to cover the copayment. I was told if I didn't receive the chair by 04/12/23 to call them back, which I did. They told me that Daniel was sick and they would give him the message immediately. Today is the 14th of April and after many unanswered calls and sent a text message that if ... read more
Business response:
We have spoken with Mrs. *******and resolved the matter to her satisfaction. We regret that there was a delay in delivery due to industry-wide product shortages. We certainly could have done much better at proactively advising Mrs. ******* of the delays. Our sincerest apologies to the ******* family.
Too many unanswered calls. I ordered a transport wheelchair for my husband who is a disabled veteran. Was told that the chair was being shipped from the manufacturer by UPS on 04/10/23 and my copayment would be $.XX which my credit card was given to cover the copayment. I was told if I didn't receive the chair by 04/12/23 to call them back, which I did. They told me that Daniel was sick and they would give him the message immediately. Today is the 14th of April and after many unanswered calls and sent a text message that if ... read more
Business response:
We have spoken with Mrs. *******and resolved the matter to her satisfaction. We regret that there was a delay in delivery due to industry-wide product shortages. We certainly could have done much better at proactively advising Mrs. ******* of the delays. Our sincerest apologies to the ******* family.
This place is horrible and not helpful at all. The staff never called me back Daniel even aster speaking to my insurance for approval. They fired a lady in the store that actually tried to help me. Burn ****** the manager told me that it was none of my business when asked to speak to the owner to voice my concern. This place is horrible do not waste your time!!
Business response:
Also wanted to note that the lady Monica that supposedly spoke with my insurance was fired. Daniel the sales person told my insurance that the reason he told me they didn't take my insurance is because he didn't know how to process my claim. I also wanted to note that I have a recorded video of the conversation that I had over the phone. Burn Miller the manager told me if I wanted my medial equitment so bad that I should go somewhere else and hung up on me. He is a very poor example of management.
Frequently asked questions about Safeway Medical Supply
How is Safeway Medical Supply rated?
Safeway Medical Supply has a 4 star rating with 146 reviews.
When is Safeway Medical Supply open?
Safeway Medical Supply is closed now. It will open tomorrow at 10:00 a.m.