Saint Mary's Hospital-Family Health Center-Med/Peds

Crystal Mollica 

on Google

a year ago

I been going to this clinic for over 20 years. Honestly I can say its much less professional now. I do not like it. The nurses in room 306 act unprofessional. I was there last week I had recently gotten shingles around my right eye and had an epic migrain i was waiting over 1 hour to be seen and was about to leave. I couldnt take all the noise out in the hall the nurses right outside my door laughing and carring on so loud yelling to eachother... and omg if you try to call the front desk , immediately they answer... "... read more

James Curtin 

on Google

2 years ago

I have just spent the morning trying to contact my Doctor's office at Trinity Health group on East Main st. to get my prescription filled. No one answers, which is not unusual for this office. Finally find out phones are down from answering service, which takes my info & when I asked if I would here from someone today, person would not give me an answer. When I pressed her on it, she hung up. If my Doctor of 15 years did not move to this practice I would leave in a second. Poor customer service, employees that do not know wh... read more

tanika mccullough 

on Google

3 years ago

These people really ought to be ashamed of themselves. This was by far THE worst experience I’ve EVER had with a medical establishment. The pediatric office just DOES NOT answer the phone. You have to leave a message every time you call and good luck with getting a call back. Doctor Kholenberg did not send my daughter’s prescription to our pharmacy and I couldn’t even reach anyone to alert her about it. I called another pediatric office today to switch my children’s care. DO NOT BRING YOUR CHILDREN HERE. EVER. The mos... read more

Antonia Polanco 

on Google

4 years ago

I called to make a appointment for my husband, he is a new patient. I’m a hospital worker in New York with 12 years experience. My husband was driving so I was helping giving out information request by the customer service . First my insurance is emblem health bridge -EPO. Before we called I confirm the coverage online , so trinity health was included . The customer service ask my husband what type of job he is doing before she asked for his SS number . He did not give her his Number because is not good to give this informa... read more

Linda Troski 

on Google

9 years ago

In the last few months, I have had to deal with Franklin Medical Billing. Because they take care of more than one doctor and don't put this on the bill, I often have to look back and see who and what was it for. I would be on my 3rd time contacting them about a billing that they say I didn't pay. The last one I repaid after sending them documentation why it was wrong. I paid 1/2 the balance remaining because it showed up yet again with threats of collection agency. So the next time, I paid the copay right there at the doctor... read more