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San Martin Senior Living
- Assisted Living Facilities
- Las Vegas, NV
About this business
Location details
8374 W Capovilla Ave, Las Vegas, NV, 89113, United States
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Not very consistent staff and horrible communication of different people who interstate With residents. The medical staff is better. They need to improve on the food quality. Quality. Seemed like Costco Boxed food instead of home cooking.
Business response:
We are very sorry that you have had trouble with our communications as our goal is to meet or exceed expectations when it comes to resident care. Which you agree with regarding our medical staff. Thank you. Our menu is designed by dieticians who make sure that the food meets nutrition standards for seniors. Please reach out and talk directly with our Chef, who is open to feedback and has monthly meetings with residents.
What they could improve overall is the cleanliness, laundry, and checking more often. I was very upset that no one called me to be with him at the end no matter what the time I have been thru this before and I know that they have an idea
Business response:
We understand the heartbreak of watching the decline of a loved one and appreciate that you trusted us with their care. We would like to respond directly to your comments but we are restricted by HIPPA rules (Health Insurance Portability and Accountability Act) about discussing the specific care of any resident, especially on an online review response. We wish your family peace at this time.
Mom complains all the time about quality of care, place is under staffed. Cause delays for shower assistance, if not skipped. Cost keeps go up. They find more things to bill her for monthly. She likes to keep track of her expenses, finds it frustrating. We would absolutely recommend Pacifica Senior Living community to other families
Business response:
Thank you for acknowledging your satisfaction with the care that we are providing for your mom. It's inspiring that she likes to keep track of her finances. We appreciate knowing areas in which we can improve as constructive feedback is always welcome.
My loved one is no longer at the community. Everybody was always very friendly, and listened. They were not as attentive. They advertised a lot of activities, but my loved one did not engage in any of them. The value for the money was not good. They did not always clean up well. Overall, my experience was not good.
Business response:
While it is challenging to address your specific issues without knowing the people involved, we can state that there are continual daily activities in our memory care neighborhood where every resident is included unless they or their family specifically refuse to be involved. We have housekeeping services throughout the week Monday through Friday and our housekeeping staff is asked to keep areas clean and fresh-smelling. If you have specific issues with any memory care staff, we ask that you contact the executive director di... read more
At this moment we would not recommend this community to other families.
Business response:
We appreciate hearing from people about what we are doing right, and areas in which we can improve. Unfortunately, due to the lack of information in this review we are unable to address any concerns.
Cleaning sporadic, issue with theft, call buttons not answered, paid for hourly checks not done phone calls/emails unanswered, fire door/security camera not functioning, resident bully not addressed. In my opinion the staff that interacted with my mother were caring and kind and most were doing their best despite the complete lack of support and recognition of leadership
Business response:
Dear Sally, We believe that this review regarding our services has already been addressed with you and your sister. To recap, the Nevada Department of Health and Human Services gives Pacifica Senior Living San Martin with an A rating for the care of seniors. This would not be the case if we were lacking in care and cleanliness. This has been substantiated by Adult Protective Services. With regard to security and allegations of theft, the police department does not find any credible reason to pursue this matter. We are sorry ... read more
This community was probably one of the top places at one time and this is what I heard but things have changed and now it is different. I did not get a lot of what I was promised so right now I would not recommend this community to a friend. Rooms are not getting cleaned and options for diabetics are minimal
Business response:
We are so sorry that our community has not lived up to your expectations. Since COVID came on the scene in 2020 one of our ongoing challenges has been staffing. As with all senior living communities across the country, it’s been tough to hire and retain the right staff. As a result of that, here are some processes we’ve put in place to mitigate those challenges as much as possible many of our current employees have been cross-trained to help pick-up in depts that may be challenged with staffing. This includes our dept heads.... read more
We really did not like what we saw on our tour at Pacifica San Martin. The residents seemed like they were all doped up. It felt more like in a nursing home rather than assisted living.
Business response:
We would like the opportunity to investigate your feedback further. Please could you contact me at pacificasocial@gmail.com or call our team at (702) 381-1016? We’ll work with you to resolve any issues as quickly as possible.
I did not like this one at all. When you walked in it was very dark and depressing. I'm sure there are things about it I blocked because I did not like it when I walked in, and I knew my loved one wouldn't like it.
Business response:
We would like the opportunity to investigate your feedback further. Please could you contact me at pacificasocial@gmail.com or call our team at (702) 381-1016? We’ll work with you to resolve any issues as quickly as possible.
Frequently asked questions about San Martin Senior Living
How is San Martin Senior Living rated?
San Martin Senior Living has a 3.9 star rating with 198 reviews.
When is San Martin Senior Living open?
San Martin Senior Living is open now. It is open 24/7.