Sanitas Medical Center

Markesha Bell 

on Google

2 months ago

The referral department is the WORST. I was supposed to have a procedure done almost 3 weeks ago and 4 days before my procedure, they called and stated I would need to see my PCP and get the referral sent over. I was able to get a last minute appointment with Dr. Velasquez after switching him to my PCP (because he was the only one to have a sooner appointment). During the appointment I had to explain multiple times why I needed the procedure and that I needed a referral. I even had to call the office I’m getting the procedur... read more

Mr and Mrs 

on Google

2 months ago

I’ve never felt more like what I was saying was not heard. I scheduled appointments for myself and my husband. I arrived first and ask to fill out paperwork for both of us. I was told no, not until he arrives. I am then called back to a room where I waited long past my appointment time after talking to the medical assistant. Dr Velazquez spoke incredibly slow, listened to my heart and lungs, touched my ankles didn’t actually address any concern I had and left. Said we can discuss only after bloodwork was done. I have never h... read more

Janeen Gonzalez 

on Google

2 months ago

Horrible referral service experience! When needing to see a specific specialist, they say that if the doctor is not in the Sanitas list of preferred doctors / specialist they can't get you a referral that you requestonly thry can assign who they recommend. I am not complaining about my primary care doctor, but the company referral process is awful and not worth wasting my important time. The customer service when calling also awful service and they are not diligent with the referrals info as well. The office manager does not... read more

Eddie 

on Google

6 months ago

My doctor's visit at Sanitas was top-notch and went smoothly. All the medical staff that I interacted with were great. The receptionist was kind and helpful. Dr. Velazquez-Lucena was very knowledgeable and friendly. The facility was clean and there wasn't a long wait. This is a convenient and professional medical facility that I highly recommend. 

Jovani Ruiz 

on Google

4 months ago

Doctor Velazquez has been an incredible support for my wife in managing her diabetes. From the very beginning, he showed a deep understanding of her condition and took the time to explain everything clearly and patiently. His approach is both compassionate and thorough, and he genuinely listens to concerns rather than rushing through appointments.