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Schumacher Body Shop
- Automotive
- West Palm Beach, FL
About this business
Location details
2200 Indian Rd, West Palm Beach, FL, 33409, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:30 p.m. | |
| Tue | 8:00 a.m. to 5:30 p.m. | |
| Wed | 8:00 a.m. to 5:30 p.m. | |
| Thu | 8:00 a.m. to 5:30 p.m. | |
| Fri | 8:00 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I would like to thank Lionel Puig for the great customer service experience he provided when I brought my car in for repairs. Lionel is great! I would recommend Lionel to all of my friends and acquaintances. Thank you again Lionel!
Business response:
Hi, Carina. These words go a long way, it motivates us to work even harder, thank you for the review!
I had a great experience dealing with Schumacher body shop today. I just want to point out how extraordinary the service was from Robert. He went above and beyond to take care of me today. I highly recommend having your body work done by Schumacher Body Shop.
Business response:
Hi, August. Your appreciation is highly valued. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
Review for Schumacher Collision WPB – 1 Star is too generous… I am incredibly dissatisfied with the service I received at Schumacher Collision WPB. From start to finish, the experience was unprofessional, frustrating, and ultimately a complete letdown. The office staff — specifically the two white women who work at the front — were shockingly rude, both over the phone and in person. Rather than listening to valid concerns, they resorted to mocking, laughing, and using condescension as a form of conversational defense. I cam... read more
Business response:
Maribel, we are very sorry that your expectations were not met at The Collision Center West Palm Beach, additionally, we apologize for taking 20 days to get your vehicle back in to make the necessary adjustments. This truly is an exception, and we are known for taking ownership and we care deeply about our customers. We can't fix the past, but you have my commitment for improvement in the future, until then please accept my apologies.
Review for Schumacher Collision WPB – I would leave 0 stars if I could. I am incredibly dissatisfied with the service I received at Schumacher Collision WPB. From start to finish, the experience was unprofessional, frustrating, and ultimately a complete letdown. The office staff — specifically the two white women who work at the front — were shockingly rude, both over the phone and in person. Rather than listening to valid concerns, they resorted to mocking, laughing, and using condescension as a form of conversational def... read more
Business response:
Maribel, we are very sorry that your expectations were not met at The Collision Center West Palm Beach, additionally, we apologize for taking 20 days to get your vehicle back in to make the necessary adjustments. This truly is an exception, and we are known for taking ownership and we care deeply about our customers. We can't fix the past, but you have my commitment for improvement in the future, until then please accept my apologies.
If you're thinking about bringing your car to Schumacher Auto Collision, do yourself a favor and go somewhere else. My experience here was a nightmare—8 weeks of delays, excuses, and outright dishonesty. For 7 weeks, I received text updates claiming my car was being worked on. But thanks to my car’s app, I could see the truth—it sat untouched for 21 days. That means for three weeks, they lied straight to my face, telling me work was in progress when my car never even moved. By week 7, I had enough and called the manager, R... read more
Business response:
Thank you for sharing your concerns. We acknowledge your feedback and apologize for the experience you had at Schumacher Body Shop. Please feel free to reach out to us to discuss the alignment so we may have an opportunity to address your concerns.
Frequently asked questions about Schumacher Body Shop
How is Schumacher Body Shop rated?
Schumacher Body Shop has a 4.1 star rating with 291 reviews.
When is Schumacher Body Shop open?
Schumacher Body Shop is open now. It will close at 5:30 p.m.