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Seacoast Bank
- Banks
- The Villages, FL
About this business
Location details
745 Kristine Way, The Villages, FL, 32163, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 4:00 p.m. | |
| Tue | 9:00 a.m. to 4:00 p.m. | |
| Wed | 9:00 a.m. to 4:00 p.m. | |
| Thu | 9:00 a.m. to 4:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Big shout out to Ali @ Seacoast Bank Lake Deaton Plaza. GREAT service. Thank you Jim & Kristan
Business response:
Hi, Jim. We appreciate the kind words and are glad we could provide you with a positive experience!
I love Citizen's First Bank. They have great customer service and they have proven to me many times that they are always there when you need them.
I recently moved all my money out of a large national bank which engages in some offensive investments and has a rather cavalier attitude about what information they will readily share about their customers. Everything went smoothly on my visit to this branch, both with a manager, and at the counter. Folks were friendly and efficient. I am delighted to have my funds in a local institution.
As someone who used to develop websites, Seacoast has the clunkiest, most counterintuitive website to try to do something simple, like pay the mortage each month. I wrote extended instructions to myself in my Excel spreadsheet of all the steps. We had no choice; Seacoast purchased Citizens First Bank in The Villages along with our mortgages. I'm not going to resort to snail mail for our mortgage payment (because USPS is another can of worms), but I have called twice to go through and write down the steps. The bank needs... read more
Business response:
Diane, thank you for sharing your feedback. We understand that transitioning to new banking tools and services can take time, and we're committed to providing a smooth and convenient experience for our customers. Feedback regarding our digital banking experience is valuable as we continue to make enhancements, and we appreciate you taking the time to share your perspective.
If you like to bank on-line, forget Seacoast Bank. I attempted to get copies of my mortgage statement on their app. I followed the menu options and got a message saying I had to opt-in to receiving e-statements. When I attempted to do so, I was told I am not authorized. I had to go to the branch, where I was told that Seacoast does not offer e-statements. I waste so much time with Seacoast-poorly trained service reps, useless technology, and rude branch personnel. If I could get a comparable mortgage rate elsewhere, I would ... read more
Business response:
Susan, thank you for sharing your feedback. We understand the importance of having convenient access to account and loan information and appreciate you bringing your experience to our attention. Our team is committed to providing helpful service and supporting customers as they navigate available banking tools and services. If you would like additional assistance, please contact CustomerFeedback@SeacoastBank.com so we can learn more and assist directly.
Everything always went smoothly with Citizen's. Went into this branch of Seacoast because my CD had rolled over, to add some money to it. Desk employee Ali made a train wreck out of it, and turned what had always been a fast in and out into a lengthy nightmare. She tells me I am all set and puts on the desk paper with the numbers all wrong. Turns out she had reversed the request, and instead of adding money to the CD from the checking, AS SHE REPEATED BACK TO ME, she instead pulled it out of the CD and put it into the ch... read more
Business response:
Thank you for taking the time to share your experience. We understand how important clear communication and confidence in your banking experience are to our customers. We are committed to building trusted relationships through attentive service and support. If you would like additional assistance, please reach out to your local branch so our team can help address any remaining questions or concerns.
been a customer for 21 years this year has been a horrible year with this nothing but problems finally asked for help went into the The guy who sits in the office, wouldn't come out even to talk to me while I was sitting at another desk very rudely he said yelling out his office. Maybe your luck will change if I play the Powerball because it's up will that top the cake? I walked out I went through the drive-through, withdrew my money and left and went to another bank and opened up an account the next day I called to close ... read more
Frequently asked questions about Seacoast Bank
How is Seacoast Bank rated?
Seacoast Bank has a 2.7 star rating with 7 reviews.
When is Seacoast Bank open?
Seacoast Bank is closed now. It will open tomorrow at 9:00 a.m.