This profile has been claimed by the business owner or representative.
SECU Credit Union
- Credit Unions
- Derwood, Maryland
About this business
SECU ("see-Q") is Maryland's largest credit union. Over 230,000 customers (called members) rely on us for their everyday financial needs - including checking accounts, credit cards, mortgages and auto loans, as well as financial education. Most Marylanders are eligible to join.
Location details
16707 Crabbs Branch Way, Derwood, Maryland, 20855, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 3:00 p.m. | |
| Tue | 9:00 a.m. to 3:00 p.m. | |
| Wed | 9:00 a.m. to 3:00 p.m. | |
| Thu | 9:00 a.m. to 3:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
As a state employee I was interested in having a portion of my paycheck sent to SECU. Unfortunately, after 2 virtual appointments and two in person appointments at the Derwood location no one at SECU was able to set up this service. I asked to speak to a a manager but the receptionist told me there was no manager. Really? No manager?! If you value your money do not bank with SECU.
When I actually need to go inside, the staff are always very helpful. Today I was able to get a new ATM card and waited less than ten minutes. When we needed to refinance our old house, the process was quick and easy. I've been very happy since switching all of my banking to SECU.
Greetings. I would like to express how great your associate, Jakea Sultana is. She walked me through the steps of being a SECU Member and was very professional. My Wife has been a member of SECU for years and now I’m a member. Thanks again Jakea. Keep up the great work. Today, Jakea helped my Wife and I complete our Settlement purchase for our Home in Pennsylvania. She also took the time to cover my Credit Report and provided guidance on how I can continue improving my scores. Jakea demonstrates true customer service satis... read more
The only reason I didn't give 5 stars was that I don't like the video tellers. If I go to the trouble of going inside, it's because I want to see a person. I'd have gone to the ATM otherwise. Also, once when I went in for vacation cash, I was given 50s & 100s without being asked if big bils were OK. (They weren't.) That said, their phone service is great. Hold times are reasonable & the options tree is minimal. And they don't make you punch in your number 18 times, only to ask for it again when you get a person. If the pers... read more
Don't ever bank with this credit union. They rejected my stimulas check and try to lie and said they thought a company was trying to take money out of my account. This doesn't make any sense, when I've gotten deposits with the same amounts before. Be aware people, this credit union is very bias and they are scammers. They have bad customer service, plus I'm going to shut down my account with them asap. Then the manager had no empathy and was like it's not there fault they rejected my money and I have to call IRS. I hope SECU... read more
Frequently asked questions about SECU Credit Union
How is SECU Credit Union rated?
SECU Credit Union has a 4.8 star rating with 24 reviews.
When is SECU Credit Union open?
SECU Credit Union is closed now. It will open tomorrow at 9:00 a.m.