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SECU Credit Union
- Credit Unions
- Glen Burnie, Maryland
About this business
Location details
103 Chesapeake Center Ct, Glen Burnie, Maryland, 21060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 3:00 p.m. | |
| Tue | 9:00 a.m. to 3:00 p.m. | |
| Wed | 9:00 a.m. to 3:00 p.m. | |
| Thu | 9:00 a.m. to 3:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
The older Hispanic manager was very rude and condescending (I think his name was Mark?). Honestly, he probably is a great banker, but not wired for customer facing roles. We came in near closing and were talked down to. It wasn't personal because he did it to another gentleman who came in behind us. He told us that we should use the drive-thru. When I asked "if we were in line behind someone as it hit 5pm, would we be served still?" It was a very unapologetic "No". I genuinely feel badly about asking this dude to do his ac... read more
Thank you to the Branch Manager Bree Lessen and her Staff that assisted me and treated me with the utmost kindness and respect. Ms. Lessen made sure everything was correct and that is why I am thankful to SECU Maryland. Appreciation also to their awesome online banking fro their assistance. You all gave me peace of mind and I am grateful.
Had a bad experience a couple days ago but was contacted by the branch manager Bree for a follow up and she was the best. She made sure I was heard, apologized for the service I had and explained to me the policy and procedure. If you have any issues please ask to speak or get in touch with Bree. She is very professional and realistic. It was a pleasure speaking with her and glad I had the opportunity for her to hear me out and to hear her out as well.
Popped in this weekend for a replacement Debit card. Front receptionist was very welcoming. I had the pleasure of getting assistance from Ms. Breanna, she was a professional cheerful delight. In a world were everything is done on-line, it's nice to be able to get help from an actual person. I APPRECIATE ALL THE ESSENTIAL WORKERS AT BANK !!!! Thank you for all that you do to help make banking easier 😊
I recently sold my home to someone who was using SECU as his lender. I’ve purchased three homes and sold two, and this was truly the worst, most unprofessional experience. Our settlement date was extended 3 weeks because the loan processor (Jessica) couldn’t be bothered to answer calls or return emails from my agent or from the buyer’s agent. It took 3 weeks for them to get an appraiser out to the house, and that only happened after my agent practically hounded them. They waited until 30 hours before our settlement date to ... read more
Frequently asked questions about SECU Credit Union
How is SECU Credit Union rated?
SECU Credit Union has a 2.5 star rating with 50 reviews.
When is SECU Credit Union open?
SECU Credit Union is closed now. It will open tomorrow at 9:00 a.m.