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SecurCare Self Storage
- Self Storage
- Erie, CO
About this business
Location details
1012 Carbon Ct, Erie, CO, 80516, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
Had excellent service from Ken. He was very helpful getting my lock, showing me to my unit and around the whole building.
Business response:
Gunhild, thank you for your review. We take customer feedback seriously, and we look forward to continuing to serve you. Thank you, SecurCare Self Storage
Extremely friendly staff , very pleased !
Business response:
Thank you Clare for your kind words, they go a long way to shaping what we do at SecurCare Self Storage . We look forward to serving you in the future. If you need anything else, please let our team know. Your friends, The SecurCare Self Storage Team
The facility is clean and secure. Steve at the front desk was great. My only complaint is that after receiving a text and an email CONFIRMING my reservation for a 10x10, first floor unit, I was informed that it is really a "soft reservation". So I didn't really have a reservation at all. I ended up with a 10x10 on the 3rd floor. When I called the central number to see if I could email my insurance declaration pages, I learned that they do not have email.
Business response:
Hello Karol, thank you for your feedback. It is thanks to customers like you that we can strive to improve our service and customer experience. If you have any further issues with our service, please reach out to us directly to let us know. Sincerely, SecurCare Self Storage
Your Property Manager, Steve, was a very big help. He made the whole process easy, and was very friendly and professional.
Business response:
Alliant, thank you so much for your great review. Our team prides itself on providing the best customer experience. If there is anything else we can do, please let us know! Sincerely, SecurCare Self Storage
Steve was awesome. He really helped me out and got us set up quickly. The process was easy and I’m glad I found this SecurCare location. Thanks Steve!
Business response:
Matt, thank you so much for your review. We take our customer feedback very seriously, and are always happy to see what we are doing right. Thank you, SecurCare Self Storage
I need to warn everyone about SecureCare Erie because their so-called security is a total joke. I lost over $7,000 worth of personal and business items thanks to their laughable security measures, and I’m not letting that slide without speaking up. The walls between units might as well be made of paper. Someone literally climbed over into my unit and helped themselves to my belongings. And the best part? The facility’s cameras only keep footage for three days. So, unless theft happens to be scheduled and the thieves perform... read more
Business response:
We value your input regarding your experience at SecurCare Self Storage. Your concerns have been noted, and we take security seriously. Please feel free to reach out to us at (970) 670-3672 to discuss this matter further.
Had trouble with signing the electronic contract, so I exited out and started over. This ended up double billing my account (charged 2 lockers). Called on Monday to straighten out, left a VM. No one returned my call. Called back late in the afternoon and sat on hold for 5:00 min. Finally got a customer service agent. Went through a lengthy explanation. He said he was going to give me a ticket number to resolve my issue. He put me on hold and then the line was disconnected. Super frustrating. I’m currently into 7 min of hold ... read more
Business response:
We're sorry to hear about your negative experience, we appreciate your feedback, Christopher. Don't hesitate to reach out to us at (970) 670-3672 or scss-marketing@nsabrands.com if you have additional details regarding your experience. We would love the chance to resolve any issues.
You gave me a storage that was already occupied. The elevator wasn't working. No one was answering or returning my call. Worst experience ever. I had to pay for 2 separate storage's because you guys took my payment and i had to find another one the same day.
Business response:
Thank you for taking time to provide feedback, Christina. If you would like to discuss your concerns further, please email sss0512@securcare.comand provide your preferred contact information so that a member of our management team may reach out to you.
Frequently asked questions about SecurCare Self Storage
How is SecurCare Self Storage rated?
SecurCare Self Storage has a 4.5 star rating with 111 reviews.
When is SecurCare Self Storage open?
SecurCare Self Storage is open now. It will close at 10:00 p.m.