Serramonte Ford Service

Mc A 

on Google

3 months ago

I’m extremely disappointed with my recent service experience at Ford Service in Colma. Richard Wisnewski handled my service, and the lack of communication and transparency was unacceptable. I was never provided a clear written estimate upfront. My warranty approved $3,451.11 for the repair, yet the dealership claimed the total service cost was $4,169.46, stating their labor rate was higher than the labor rate they themselves submitted to the warranty company. As the customer, I was told I had to pay the difference due to t... read more

Nuria Navarrete 

on Google

5 months ago

If you want to waste your time then this is the place to go. I had an appointment at 12:15, I arrived 15 minutes early. I was told they were behind schedule and it would be 3-4 hrs wait time. I was told there were 3 other people ahead of me also with appointments. I was with my Twin toddlers and as anyone can imagine that wait time with an appointment is unacceptable. They have a waiting area with 3 TVs and non have sound. I ask to change the channel in order to entertain the kids with some cartoons or a movie and was ... read more

Derrick Taylor 

on Google

4 months ago

I brought my car to Serramonte Ford in September 2024 for a recall on the front doors. At the time, my driver’s side window wasn’t rolling up or down. After the recall service, I was told that a part was needed and that the entire door would need to be replaced. I was assured they would follow up once the part was available. Fast forward to February 2025. I never heard back from them. When I called to get an update, the same service advisor who originally told me the door needed replacement suddenly changed their story. The... read more

Bob Mitchell 

on Google

a year ago

I brought my truck to the dealership service department for a leaking sunroof. service advisor Rich Lucas tried to advise me to turn it into my auto insurance. I paid a lot of money for an extended warranty. I dropped the truck off for my appointment on Wednesday morning. I tried getting an update several times and got no information. Finally on Monday afternoon I drove to the dealership and it had never even been looked at. I ended up picking it up and I’ll try to go to a different dealership. I didn’t even get an apology. ... read more

Julio Caballeros 

on Google

a year ago

I dropped off my car for a simple oil change on Friday afternoon, I asked the service advisor if my car would be ready by Saturday and he assured me it would be ready! Well I received no call from Serramonte service department all morning so Around 3:30 after running some errands I decided to give them a call thinking they would be closing at 5 on Saturday just to have no one answered! So when I call the sales Department to ask if they could get my car , I was told that everyone in the Service department was gone ( mind you ... read more