Shirley Ryan AbilityLab

J H. 

on Yelp

4 years ago

Currently have been waiting on hold for 44 minutes to make an appointment. I a continually frustrated with the customer experience here. I have called the CEO Dr Joanne Smith in the past (312-238-0815) regarding the lack of focus on patients. Today will by my 2nd call. I don't see how they can consider themselves "a cutting edge research hospital where clinicians, scientists and innovators work together in the same space 24/7 surrounding patients to translate findings in real time leading to better, faster outcomes" when the... read more

Rick M. 

on Yelp

4 years ago

I am so glad I was accepted to their day rehab program. I was in a standing frame the first week and standing for the first time in 10 months. 

Thom M. 

on Yelp

4 years ago

Yes,I have been a patient on Erie street and I have no complaints at all.the food needs improvement but the care and concern made my almost 4 month stay Comfortable.NOW... You want seashells and balloon? The Facility in Arlington Heights will help you achieve your goals but you may have to work for it.The staff is unbelievably fantastic? Look at the passion of the work ethic and the concern for every patient and you will see the utmost in customer service.I consider myself Blessed that I received treatment from Shirley Ryan.... read more

Lisa P. 

on Yelp

4 years ago

Bells and whistles everywhere in this beautiful, state of the art facility. Very thankful that it's right across the street from Northwestern and easy enough to get to. My mom had her leg amputated below the knee and this was her site for rehab. Trust me, I have seen enough of hospitals, hopefully for a LONG while as this has been stressful. 

Ysa V. 

on Yelp

4 years ago

I'm honestly really disappointed currently with my experience with this clinic. When I called to schedule my first appointment (meant to be for the /first/ week of November) I was incorrectly booked for a PT even though I told them my gyno recommended I see a specific doctor for diagnosis first. When I got there for my first appointment, I essentially showed up for nothing bc the PT they scheduled me with told me I should have seen a doctor first (even though the lady on the phone disregarded me when I said as much). At leas... read more

Todd N. 

on Yelp

4 years ago

Watch your wallets. My wife spent literally 20 minutes getting some stretching guidance for her back and we received an anvil on the head when the bills started arriving. No one ever thinks anyone is stupid enough to pay the rack rate in a hotel but here they were piling on the most egregious fees. I'm telling you watch out and ask up front what they charge BEFORE your insurance company reimburses only 30% of their BS fees. 

Jacob S. 

on Yelp

5 years ago

If you want great chronic pain treatment, read Permission to Move and contact Form Physiotherapy in Adelaide, Australia. They will see you over Zoom for about $100 a session; one PT there who knew exactly what he was doing with chronic pain recovery helped me more than the dozen or so HCPs, psychologists, PTs, and OTs I saw at Shirley Ryan. Also, I was asked to leave the program because I had intense anxiety; they said my anxiety made me a bad influence on the other people there. It was a poorly handled situation. So I was f... read more

Jim S. 

on Yelp

5 years ago

Malcolm White was my PT for my post THR surgery. He did an excellent job - was courteous, friendly, observant, and most importantly knew his material. I highly recommend Malcolm! Thank you for the good work! 

Jennie M. 

on Yelp

5 years ago

I'm surprised I never wrote a review during my numerous lengthy stays, but I was going thru a lot. I had multiple surgeries due to cancer and I ended up losing my entire left leg/hip and I believe I was given incredible care each and every time. I was on two different floors and the staff was great(and some even remembered me)! I had one issue, due to a nurse wearing WAY too much cologne it made me ill and they switched out nurses. The cleaning staff was great and friendly as well. I hope to never have to go back but if I ev... read more