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Shirley Ryan AbilityLab

4.3

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355 East Erie Street, Chicago, IL, 60611, United States

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4.31,530 reviews
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Jill R.'s profile image
Jill R. 
rating
5 years ago

Pediatric floor was so disorganized that we demanded they discharge our son because we were worried for his safety. To many professionals, poor communication, lack of accountability and the Child Life specialist needs a lesson in HIPPA as he left his notes with kids names, needs and room numbers just laying around. Very disappointing Update: I have reached out to be contacted regarding our experience and have yet to be contacted back. Once again, poor communication appears to be a major problem 

Business response:

Jill, thanks for sharing your experience -- we value honest feedback. We'd like to discuss further with you and try to address your concerns. Your privacy is important to us, and we ask that you message us separately with more details at mystory@sralab.org so that we can continue the conversation. 

Caitlin S.'s profile image
Caitlin S. 
rating
5 years ago

I am very satisfied with my experience at the AbilityLab. After a few sessions with Dr. Goostree PT, I found relief from my back pain. The exercises he showed me were very empowering and I felt like he truly cared about my well-being. I also liked how modern the facilities are. I'd highly recommend the AbilityLab. 

Business response:

We're delighted to read about positive experiences at Shirley Ryan AbilityLab. Thank you for sharing, Caitlin! 

Nicole C.'s profile image
Nicole C. 
rating
5 years ago

I went here for an extended time, did every *single* piece of assigned exercises given to me, and did not get relief. I switched care and within a couple of visits with someone more experienced, my new PT (i.e. not here) was able to figure out what was actually wrong with me, and start working on the problem. After several sessions with her (well after I gave up on this place), and I'm already pain free, which is amazing and made me glad I cancelled my last appointments here. So much money was spent here, and so much time. M... read more

Business response:

Thank you for reaching out, Nicole--we value honest feedback and are sorry you were dissatisfied with your experience. We've passed your comments along to the team. In the meantime, if you'd like to continue the conversation, feel free to reach out to us at mystory@sralab.org. 

Kathleen I.'s profile image
Kathleen I. 
rating
5 years ago

I recently had what should have been minor surgery at a nearby "hospital" which left me dangerously close to losing my leg and my life. If not for Dr. Soriano at Shirley Ryan, who I would swear is an angel, I would most likely now be without a leg and most likely not be here at all. The "expert" Moh's surgeon saw the infection which grew from his surgury due to the infection and swelling growing and splitting my skin over the period of several months, during which time I begged for help and all he came up with with one antib... read more

Business response:

Thank you, Kathleen. Here's to advancing -- and celebrating! -- ability. 

Liz B.'s profile image
Liz B. 
rating
5 years ago

Don't go here if u need help. They delay meetings with doctors and cancel appointments ironically they don't care about patients wellbeing. 

Business response:

Thanks for sharing your experience -- we value honest feedback. Your privacy is important to us, and we ask that you message us separately with more details at mystory@sralab.org so that we can continue the conversation. 

Bob G.'s profile image
Bob G. 
rating
5 years ago

After my brain surgery at Mayo Clinic In 2018 their strong recommendation was Shirley Ryan Ability lab in Chicago I spent 12 weeks as an outpatient at Shirley Ryan including a Study With Northwestern University When I arrived I had trouble walking ,speaking, and thinking Between Allie, Stephanie, Tracy and Big Bird to name a few People comment I am better than I was twenty years ago I am not easy to deal with and their excellence and compassion Cannot be matched by Anyone or anyplace Bob Goldberg Former Chairman Chicago Boa... read more

Erin P.'s profile image
Erin P. 
rating
6 years ago

I just wanted to send a shout out to Steve Goostree my PT and Dr. Monica Rho @ Shirley Ryan Rehab Lab. I've been with Steve since early March and he has been nothing but professional, knowledgable, and caring. Steve knows his stuff and is willing to listen and use his experience to help you individually create a plan along with exercises. Steve guided my every step of the way with my recovery. I was skeptical in the beginning with using the McKenzie Method for my bulging discs in my neck which caused nerve pain down my left ... read more

Business response:

Thanks so much for sharing your feedback! We'll gladly pass it along to the team:). 

Adam K.'s profile image
Adam K. 
rating
6 years ago

I was referred to The Abilitylab physical therapy area to work on my rotator cups and lower back. Over 14 sessions, Tiffany the PT was professional, accessible and very helpful. She asked good questions and offered new exercises to replace older ones. Also the physical environment is modern, and uplifting. Overall, I am very happy with the level fo service that The AbilityLab offered and am grateful for the progress I made. 

Business response:

We're delighted to read about positive experiences at Shirley Ryan AbilityLab. Thank you for sharing, Adam! 

Sheree H.'s profile image
Sheree H. 
rating
6 years ago

Physical Therapist Malcolm A. White, PT, DPT accurately dissected through my list of recurring symptoms after breaking my right wrist 19 months. He is an amazing young man! Astute, intelligent, caring and above all extremely attuned to the body. Thank you Shirley Ryan for hiring him. I cannot say enough good things about him. Keep up the great work! 

Business response:

We're delighted to read about positive experiences at Shirley Ryan AbilityLab. Thank you for sharing! We'll be sure to pass your comments along to the team. 

Frequently asked questions about Shirley Ryan AbilityLab

How is Shirley Ryan AbilityLab rated?

Shirley Ryan AbilityLab has a 4.3 star rating with 1,530 reviews. 

When is Shirley Ryan AbilityLab open?

Shirley Ryan AbilityLab is open now. It is open 24/7.