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Shurgard Self Storage Bruxelles-Ouest
- Self Storage
- Molenbeek-Saint-Jean
About this business
Location details
Chaussée de Ninove 240, Molenbeek-Saint-Jean, 1080, Belgium
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. |
Picture this: you want to fetch your things, you arrive, and there’s an extremely loud alarm. It’s so loud you can’t go inside the building, therefore you can’t get your things. Also no-one on the Shurgard emergency hotlines picks up, the office is closed too! What a joke of a customer service On top of that, the alarm guy arrived after 30 mins. If someone had broken in, the stuff could be stolen easily.
Very impressed by this modern facility. It's a great location, the accessability is good and security most satisfying. Above all, the customer service is outstanding. I was helped by Soufiane, who was talking to other customers in three languages, and who gave me a warm welcome and explained everything in great detail. He went the extra mile to ensure my things were delivered in my absence.
I have been a customer for 3 years and was slightly late with paying 1 invoice (8 entire days!) and couldn't access my storage, as "the system" automatically blocks your access. I felt this to be very customer unfriendly, as we were stuck, in the rain, waiting for anyone from Shurgard to show up. The managers also ask for positive reviews, as happened to me, which I'm pretty sure goes against Google's review policy. Highly NOT recommended!
The digital code box was broken and I was stuck inside behind the gate. I called their number and a woman very rudely responded that there is nothing she can do about it. When I asked to connect me with someone who works there she also said that it’s not possible. After I insisted that she connects me with someone (she didn’t believe me that the code box didn’t work - all of them) she finally was able to connect me to the Shurgard staff at this location. Really unpleasant experience and no regard for people who need help or ... read more
Store is closed at 7pm, listed as open on maps.
Frequently asked questions about Shurgard Self Storage Bruxelles-Ouest
How is Shurgard Self Storage Bruxelles-Ouest rated?
Shurgard Self Storage Bruxelles-Ouest has a 4.6 star rating with 369 reviews.
When is Shurgard Self Storage Bruxelles-Ouest open?
Shurgard Self Storage Bruxelles-Ouest is open now. It will close at 8:00 p.m.