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Silver Lake Psychology
- Psychologists
- Los Angeles, CA
About this business
Silver Lake Psychology - Silver Lake #2, California We offer top-notch customer service. We focus on quality therapy over a client mill and focus on matching our clients with their ideal therapists. Our Matching Experts will take the time to learn about you and your story. We’ll listen to your needs and use our patent pending Mindful Matching technology to find your ideal therapist. We’ll even check in throughout your therapy journey to make sure that you are still enjoying working with your therapist. We have enough therap... read more
Location details
4325 Sunset Blvd, Unit 206, Los Angeles, CA, 90029, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 9:00 p.m. |
This review is for the booking staff, which has been a tremendous help on following up and getting me paired with the perfect therapist. Lucky specifically went above and beyond to help me get paired up with a second therapist, making sure he went through the qualifications of the therapist to ensure they would meet my needs. THANK YOU so much Lucky and Silver Lake for making this process seamless!
horrible and unprofessional, the definition of the right hand not knowing what the left hand is doing. I tried to fight a bill because my therapist showed up spaced out of her mind on drugs. When they tried to bill me for this session I told them what happened. Jennifer from the front desk told me she would speak with upper management and billing and follow up with me. Surprise! No follow up occurred. I did get a call from the billing department who had no idea about the incident and was still trying to bill me. I told them ... read more
This review has 4 stars for the therapist but certainly not for the billing department. I started working with Nadia around May of this year and she has been great. From the very first meeting she was checking in on me to see how things were going, was very open in explaining how things worked and accommodating to sometimes meeting in person and sometimes online. I did a couple sessions of EMDR with her and I highly recommend. It was a great experience that had me walk away feeling confident and heard by her. The billing de... read more
I had previously used Silverlake psychology in 2023 and was matched with a great therapist. Unfortunately, as all the good ones do, she left the agency and no longer accepted my insurance. After some time away from therapy, I was dealing with some personal issues and sought out services again. My experience this time was completely different. The intake coordinator Carol seemed to be frustrated when I asked for an Asian female. I was matched with an Asian male. I was open and willing to give it a chance. She also misspelled ... read more
The staff is very helpful when it comes to establishing care and finding an available therapist. Although the billing department charges more than what was quoted as a deposit and it takes them forever to process the refund. The phone line goes to voice mail box, and nothing gets done. Very poor customer service and no help at all. They are supposed to care about their patients, instead they create more obstacles to feeling better emotionally.
Frequently asked questions about Silver Lake Psychology
How is Silver Lake Psychology rated?
Silver Lake Psychology has a 4.9 star rating with 166 reviews.
When is Silver Lake Psychology open?
Silver Lake Psychology is open now. It will close at 9:00 p.m.