SimonMed Imaging - Redwood City

Paula H 

on BBB

3 months ago

I have had the very worst experience ever. Not being dramatic just honest I have never had a worse experience with any company or organization in my life. I would never recommend Simon Med to anyone and will never be back after my needed exam today! Their patient communication is terrible, they cancel appointments without contacting patients first. It is impossible to speak with a specific location. The call center agents are not trained well or prepared to truly assist patients. I went in circles literally for a week. And s... read more

Carmen C 

on BBB

3 months ago

been trying to get an mri since april/ since then i hav had 4 cancelations 5 reschedules. latest appointment for 6-23-2025 was canceled mri down, reschuled for 7-1-2025. This date canceled again , reschuled ***** 2025.This company is totally imcompentent. 

Cristina L. 

on BBB

3 months ago

Missing Exam Records Extremely Frustrating Experience I had a mammogram at ******* on May 9. A few days later, I was contacted and informed that the results were inconclusive and that I needed to return for additional imaging. I was called on May 21 and told to come in the next day (May 22), without a scheduled appointment. They treated me as a "priority" and took me in quickly with no wait.Since then, it has been a nightmare. No one can find any record that I returned on May 22 for the follow-up imaging. I spent nearly an h... read more

JOSE A 

on BBB

3 months ago

Communication was very confusing and conflicting. Have to call them 4 different times to get my appointment details. Never received any Email or message to them. Different answers for the same subject. I had to be at their location twice due to this lake of communication. To be honest, the people at ******** location was polited and profissional. at the end of the day, seem like they don't care about their pacient or they need trainnig 

Keely H. 

on BBB

3 months ago

Very difficult to deal with this business practices. My husband has cancer and went for a PetScan. The appointment was rescheduled 3 times. Each time they rescheduled they reminded us that we would have to pay our part, which was quoted as ******** all verbal over the phone. When he got there he was told to pay ***** or he would not be seen. Simon Med is a ********** Blue Shield Provider. **** advised me that part of the Provider agreement is they are not allowed to collect any more than a copay. I can't speak to a Superviso... read more

Leslie R 

on BBB

4 months ago

Horrible. The billing/insurance authorization people don't do their job, then lie and blame the insurance company, doctor and even patient for why they are unable to provide services that are approved. If you value your health and need timely services GO ELSEWHERE! 

Andrea C 

on BBB

4 months ago

If I could give them a 0 I would, don't trust their billing department. I have tried to speak to a Supervisor but Pearl refuses to let me speak, she says they are engaged every time I call. They refuse to speak with me about continually charging my credit card. I received a refund check back in March, but they keep charging and no one can tell me why Pearl. I have disputing this charge. Watch your wallet. Pearl was rude, nasty and she is a LIAR 

STACY G 

on BBB

4 months ago

SimonMed (SM) is THE WORST. Something very shady is going on w/this company. Wish I could rate 0 ******** issue took over 10 phone calls over the course 4 months to resolve. Every call we asked for name of person and tried to get back to same person next time. They asked for last name and ext., but would never give that info out when we asked. Its a vicious cycle of who would you like to talk to but can't get to that person. They'll never escalate to allow you to talk to a manager or supervisor. After every call they say it ... read more

Colleen R 

on BBB

4 months ago

The slowest rudest service ever. Testing results slow to receive.