SimonMed Imaging - San Mateo

Claudia A 

on Google

a month ago

I had the worst experience I’ve ever had in the medical field. Making an appointment was a hassle. I finally was able to scheduled it. I received about six calls after I scheduled letting me know I needed to schedule one. I filled out all the paperwork on line so I didn’t have to when I went for the appointment. They ask a million questions. When I got to my appointment the receptionist told me the paperwork wasn’t in the system. I had to re-do it. It’s funny how the paperwork wasn’t in the system but the request for the add... read more

Kathy Bollman 

on Google

a week ago

Very inappropriate comments from one ultrasound tech gave me a very bad impression. I kept getting asked why I wouldn’t have a mammogram. That was not what I was there for but the worse was when they told me even though I had drive all the way there that they would not do the ultrasound because I didn’t have a copy of my mri. I said I was never told to bring that. She was not very polite and never apologized and said I had to have an mri. I said I have an order for ultrasound and she said that wasn’t enough because “we can’t... read more

VY Dang 

on Google

a month ago

I give 2 stars because of the ridiculous waiting time we endured. Out appointment was at 12:30pm, the procedure didn't get done until 1:30pm. We were told the operator went to lunch at 12pm and will see us right after lunch. We saw him walking in after his lunch, but did not call us in for the procedure. He leisurely walked around the office while we were waiting for him. This is NOT acceptable. We made appointment because we have things we need to do instead of waiting in the waiting room. The receptionist was nice ... read more

Kathy Liberatore 

on Google

a month ago

Setting up an appointment through their "call center" is a nightmare. It took over 45 minutes to communicate all my information. Had to repeat everything multiple times. Then all the text reminders came through with different numbers and went to spam. (There are a lot of reminders!) When I actually went in for my appointment the receptionist was wonderful. She said everyone complains about the call center. When I asked for a direct number to the office she said everything goes through the call center. If you ask them to put... read more

Nazee Delrooz 

on Google

a month ago

I had an issue with cancellation of my back to back appointments The staff were super accommodating & help me find the proper resources to be able to keep both original appointment and save a long trip back from Santa Clara to SF & San Mateo multiple times. Thanks again for the flexibility to keep your clients happy.