SimonMed Imaging - San Mateo

Jim Sobel 

on Google

4 weeks ago

The imaging center experience was terrific. The initial scheduling was not great. Spent a very long time providing a lot of info over the phone which all was on the order sheet from the doctor’s office. Would have been much more efficient to be able to just send the order. 

Claudia A 

on Google

2 months ago

I had the worst experience I’ve ever had in the medical field. Making an appointment was a hassle. I finally was able to scheduled it. I received about six calls after I scheduled letting me know I needed to schedule one. I filled out all the paperwork on line so I didn’t have to when I went for the appointment. They ask a million questions. When I got to my appointment the receptionist told me the paperwork wasn’t in the system. I had to re-do it. It’s funny how the paperwork wasn’t in the system but the request for the add... read more

VY Dang 

on Google

2 months ago

I give 2 stars because of the ridiculous waiting time we endured. Out appointment was at 12:30pm, the procedure didn't get done until 1:30pm. We were told the operator went to lunch at 12pm and will see us right after lunch. We saw him walking in after his lunch, but did not call us in for the procedure. He leisurely walked around the office while we were waiting for him. This is NOT acceptable. We made appointment because we have things we need to do instead of waiting in the waiting room. The receptionist was nice ... read more

Kathy Bollman 

on Google

a month ago

Very inappropriate comments from one ultrasound tech gave me a very bad impression. I kept getting asked why I wouldn’t have a mammogram. That was not what I was there for but the worse was when they told me even though I had drive all the way there that they would not do the ultrasound because I didn’t have a copy of my mri. I said I was never told to bring that. She was not very polite and never apologized and said I had to have an mri. I said I have an order for ultrasound and she said that wasn’t enough because “we can’t... read more

Arthi Suresh 

on Google

a month ago

Receptionist at this office was extremely nice but had and continuing to have a bad experience with the process they have for scheduling. I specifically asked if a procedure would be covered under my insurance and the call center person said yes whereas the receptionist when I arrived for my appointment quoted exorbitant out of pocket costs. It didn't seem like the lady who scheduled my appointment actually put in much effort. Now I am continuing to get bombarded with texts and calls asking me to reschedule my cancelled appo... read more