SimonMed Imaging - Santa Ana

P F 

on Google

3 weeks ago

I went to the Santa Ana location and was very happy with the service provided. It was very easy to make an appointment, and hardly any wait time to be called on the day of my MRI. Friendly and professional staff. I was able to see the images and the report on the portal the following day. 

Michael Hausknost 

on Google

a month ago

The staff (George and a wonderful receptionist at the Irvine location) were amazing; however the process to make an appointment was abominable. All location numbers lead to an off-shore call center whose staff (I had 2 experiences) seem to know neither US Geography nor the offerings at each Simon location. My doctor recommended a coronary calcium scan and referred me to Simon whom I dutifully called to make an appointment. After much help, the call center rep figured out their closest location to my home was Irvine and they ... read more

Todd Abraham 

on Google

2 weeks ago

Nice staff and all went smoothly after I was called. 2 issues: 1) I was called almost 30 minutes past my appointment time 2) I was told my insurance copay was about $300. My wife had the scan last week for $100. I was told that was for direct pay. Of course I switched to direct pay. This is crazy and what if I had not asked? 

Tram Phan (Mimi) 

on Google

a month ago

I would give 0 star if I could. had a really frustrating experience with this imaging center. The facility is rundown with long wait times. It took over 4 weeks to get the result of my MRI scan after multiple follow-ups. Yet when the report was available, it was not compared to prior images as requested. Multiple efforts were made to follow up again for the addendum and nothing. No one calls, no one follows up, and every time I try to reach someone, I either get ignored or told “someone will call you back” — which never happ... read more

August Reinhardt 

on Google

5 months ago

I shouldn’t even be giving it a 1 star. I was a walk in appointment and came in at 10:20 AM and still haven’t been seen. It’s now 12:45 pm and I’ve waited for over 2 hrs and missed my doctors appointment because of it. Many people have gone ahead of me. Very unprofessional and no apologies of someone’s time or understanding. Completely unacceptable.