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Southern Tire Mart at Pilot
- Tires
- East St Louis, IL
About this business
Southern Tire Mart at Pilot is a rapidly expanding nationwide network dedicated to serving professional fleets and drivers. Our comprehensive range of services and products includes preventive maintenance, tire care, and round-the-clock roadside assistance. We proudly offer trusted brands such as Michelin, BF Goodrich, Bridgestone, Yokohama, Zenna, and more. At Southern Tire Mart at Pilot, our mission is to ensure that America's drivers remain prepared for the road ahead.
Location details
699 Illinois 203, East St Louis, IL, 62201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 10:00 p.m. | |
| Tue | 6:00 a.m. to 10:00 p.m. | |
| Wed | 6:00 a.m. to 10:00 p.m. | |
| Thu | 6:00 a.m. to 10:00 p.m. | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 6:00 a.m. to 10:00 p.m. | |
| Sun | 6:00 a.m. to 10:00 p.m. |
Called in at 9:40pm to get my wheel re torqued. No answer. Got to their shop at 9:50pm and they were closed already. Says they close at 10pm.
The lady who answers phone calls doesn't know/check the availability of the tire in their shop, she said we will have to come and ask the service guys. This is not how it works, the person who is on the phone calls has to have full information in their hand.
$324.90 just in labor to change a steer tire on their parking lot. The tire was off the wheel, so it couldn't move a couple hundred feet to their bay. They have to change a service call anytime their service truck moves according to corporate, which is what we were told. I should have used a regular tire road service that quoted a little over a hundred for a service call. I have used STM quite a few times. I can't believe this location gouges truckers because they are convenient at the truck stop. I will never use STM again.... read more
Asked to borrow tool for a few minutes. Told them I could leave my license as collateral. They said no. I showed them a nut that needed to be tightened to induction piping. They wanted to charge me an hour worth of work. They said “we usually charge 2 but I will charge you for 1”. Laughable. Thieves!!!!
Worst service shop we have sent our driver to. Couldn't take of the steer rim and destroyed the studs in the process while trying to remove it, in the end said that they can't change the rim and tire, when we wanted to take the truck from the shop they insisted that he must be towed out and he couldn't even drive out from the bay to the street, where we would have called different road side service. Would not recommend this service shop to my worst enemy.
Frequently asked questions about Southern Tire Mart at Pilot
How is Southern Tire Mart at Pilot rated?
Southern Tire Mart at Pilot has a 4.5 star rating with 19 reviews.
When is Southern Tire Mart at Pilot open?
Southern Tire Mart at Pilot is open now. It will close at 10:00 p.m.