Sprint Store

Name: Sprint Store
Address: 5300 S Mo Pac Expy, Ste 502, Austin, TX, 78749, US
Telephone: (512) 891-8700
Price range: $$
Rating: 4.5

4.5

★★

29 reviews

|Consumer Goods|Austin, TX 78749 United States

5300 S Mo Pac Expy, Ste 502, Austin, TX 78749 United States

(512) 891-8700

https://www.t-mobile.com/store-locator

Electronics, Mobile Phone Accessories, Mobile Phones

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Specialties Sprint's new LTE Plus Network has more spectrum than any other wireless carrier and delivers the consistency, speed and reliability that our customers demand. At Sprint stores, get the phones you want with the plans you can't pass up. Come visit our helpful and knowledgeable experts ready to answer your important questions. And don't worry about running out of data or surprise overage charges. Introducing the Unlimited Freedom Plan, starting at just $40 mo/line for a family of 4! Enjoy unlimited mobile optimized streaming videos, gaming and music. And, unlimited 4G LTE data for most everything else. Need only one line of unlimited? No problem, it's just $60/mo. Or, add additional

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4.5

★★

29 reviews

5★17

4★3

3★5

2★0

1★0

4 reviews have no rating

Reviews(6)

Google Reviews(23)

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Nicole Boedeker on Facebook

★★

8 years ago

This store is one of the top stores for service! I have never had anything but exemplary service here. The employees are always helpful, always knowledgeable and always willing to go out of their way for the customer. I've been a customer for 16 years here and have stayed because of the service.

Alex A. on Citysearch

8 years ago

I went into this store and was immediately greeted and assisted. I was somewhat in a bad mood before entering the store due to my phone charger not working. After being greeted and service I was extremely relieved that they were able to help me out with getting a new charger and giving a discounted rate off a speaker that I was extremely interested in. Not only were the individuals helpful and patient, but also they were extremely informative. I would recommend that anyone having issues or looking for great service needs to go to this store.

Jose Cruz Álvarez review for Sprint Store

Jose Cruz Álvarez on Facebook

★★

9 years ago

Carter S. on Citysearch

11 years ago

Avoid at All Costs – While Austin Sprint stores are already notorious for being incredibly stringent and shady, this location may take the cake. I took my phone in for replacement as it was having multiple problems with the screen. Having dealt with Sprint replacements before, I was expecting a quick diagnosis/confirmation of the problem, a replacement phone to be ordered and then an exchange in a couple days when the phone comes in. Couldn't have been more wrong. After demonstrating the problems to the customer service agent, I was informed I would have to leave my phone at the Sprint store for an hour for the technicians to inspect it. Every time prior I've had to get a phone repaired/replaced, they've done it on-site and immediately; apparently this store doesn't extend that luxury to its customers. Upon returning to the store, a different service agent informs me that the technician noticed physical damage (a small chip in the interior phone housing due to the rough keyboard slide out mechanism) and also was not able to replicate my reported problems (despite me demonstrating the problems to the previous service agent). While I disagree with the assessment, I didn't necessarily hold anything against their strict adherence to a claimed standard Sprint corporate holds them to. That is, until the phone started to develop additional problems a week later and I took the phone to a different store. The technician at the South Mopac Expy store had put a flag on my account (called a "DVR") which ultimately prevented any other technician from even inspecting the unit. According to Sprint Customer Care, only the store can remove these flags; according to this store, these flags can never be removed from a device. The one thing that resonated with me during my discussion with the manager was that while both a CSR at a different location and the Sprint Corporate representative took at least a semblance of pity on my situation, the manager at this So Mopac location alluded to a displeasure of other Sprint stores that extend leniency to users instead of this totalitarian viewpoint that Austin Sprint stores buy into.

Contributor on Citysearch

15 years ago

Editorial Review – Offering a wide array of cell phones, PDAs and accessories, along with broadband internet connectivity--all of which are supported by a nation-wide data network.

crhisa on Citysearch

15 years ago

don't go there... – Sprint will steal minutes, add not authorized charges, and has horrible reception... It specially has the worst customer service PLEASE DO NOT GET CONTRACT WITH THEM!