St. Joseph's Health Primary Care Center - West

Absolutely Overit 

on Google

3 months ago

Now that Dr. Farrell, who is amazing, is leaving, the nurses and receptionists who are answering the phones have decided it’s okay to talk to me like an idiot and railroad me into appointments at time I have repeatedly said are going to get my husband fired just because I need a referral. Talking over people gets you read for filth where I’m from, but they know they’re “protected” or they can kick you it for looking at them sideways. Turning into just another place in Syracuse you dread going to. They were very very helpful ... read more

melissa 

on Google

4 months ago

Only giving 3 stars because the doctors and nursing staff are AMAZING. They actually seem like they care, they give you time without feeling like they are in a hurry, and I get prompt responses to any questions I have which is amazing for a PCP. The communication is excellent. I gave a low score and wanted to warn people, do NOT go here without health insurance. I was quoted a specific price for some tests I had done and they ended up charging me $1,200 for just ONE of the tests. I made it very clear I cannot afford any test... read more

Alina Derkach 

on Google

9 months ago

We had a wonderful experience at this clinic. Dr. Sarah Marsh is amazing very caring, patient, and thorough. She made my son feel comfortable and did a complete, gentle check-up. I also want to thank the nurse who works with Dr. Marsh she was fantastic with my son during the vision and hearing tests, very kind and professional. Highly recommend this clinic and their team! 

Melissa Gardiner 

on Google

a year ago

1. Do not go here. 2. If you do go here, don’t even bother showing up if you are 7 minutes late or more, they won’t see you. It does not matter if you call ahead if there is an emergency (they probably won’t answer anyway) because they have zero compassion and the reception is extremely rude. I was 9 minutes late for an appt, after trying to call and get through, and they wouldn’t even let the doctor know I was there, after waiting another 10 minutes to call me up to tell me this. I’ve never experienced an office with such s... read more

Autumn Fisher 

on Google

a year ago

There is a certain receptionist that needs to be fired. She's VERY rude. When I call to set up an appointment she tells me that the doctor will call me when she wants to see me! What crap is that? When you try calling, they don't want to answer the phone and IF they answer they put you on hold and forget about you. I try to see my family doctor and I am always scheduled with someone else.