Stoneridge Outdoor Living

Samantha Long 

on Google

3 months ago

Initially this company was great. Scheduling to get an estimate was quick and easy and customer service was very nice over the phone. The headache started when the construction began. We had agreed on an ALL Trex deck with Trex railing. We told the salesman more than once Trex railing was what we wanted when he tried to insist we get a cheaper alternative (Wolf railing?) but we said "no, we want all Trex because we get a discount through our employer." We said this on two separate occasions, once at the first meeting and onc... read more

Brooke Warner 

on Google

a week ago

Let my significant other go right before the holidays because he was late once and because they listened to drama. They did not give him any reason why other than saying it was a no call no show because he did not get back to them until a couple hours later that day due to the fact he fell asleep from helping stay up with an infant all night multiple nights in a row! Terrible company! I would not recommend working here unless you want to deal with constant drama and lies and company who does not care about their employees or... read more

Charlie Stanford 

on Google

2 months ago

We signed a contract to replace our kitchen deck on July 25th. The contract says that work would begin within 30 days of permits being issued, and completed within 30 days of work being begun. Stoneridge's representatives collected a $2185 advance on the $7286 contract from us. The permit application they submitted was denied by Jefferson County, West Virginia due to major deficiencies in the application. I don't know what drawings, if any, they submitted, but the permit was denied because county needs detailed blue p... read more

Rebecca Hartigan 

on Google

8 months ago

Stoneridge replaced the upper deck boards with Trex, wood railing with a powder-coated aluminum Trex Signature product, & vinyl trellis skirting. I am very happy with the final product. The price was higher than I expected, and for that price, I expected excellent workmanship. I did get that workmanship, but had to reject several attempts at steps & spots where piecing had to be done. The project manager, Curtis, was great to work with & was not satisfied until I was. Overall, a great experience & I would gladly use again. 

Sharon Womack 

on Google

5 months ago

The crews of workers did a fine job when the project finally started, each time they arrived and worked on the project. Our sunroom is now completed and beautiful. We did have to address upper levels of management over problems with communication and unexpected delays both long and short. What we thought would be a 3 month project took 13. Once we did reach upper management they took time to listen and discuss with us the reasons for the problems. After initial contact the delays were fewer and farther in between. Manage... read more