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Storage Depot of Virginia Beach at Castleton Commerce Park - Virginia Beach
- Self Storage
- Virginia Beach, VA
About this business
Location details
2424 Castleton Commerce Way, Virginia Beach, VA, 23456, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
great 24 hour facility with various options. i feel comfortable there with there being bathrooms accessible and climate control and cameras
Business response:
Thanks for the kind words!
I stored at this location for over 2 years, and my price steadily increased to almost double by the end of my time there. There was a noticeable decrease in staff being on site, the door locks being busted frequently on building 1500 and a fire in another building on site. These units are barely "temperature controlled" and have high humidity. The inside air was always around 80-84 for the building I was in. I also noticed people storing items that were classified hazmat and other materials that were against policy. I had en... read more
Business response:
Thank you for sharing your feedback. We’re sorry to hear about your experience and would appreciate the opportunity to discuss your concerns further. Please reach out to our team directly at info@storageasset.com so we can learn more.
UPDATE TO THE UPDATE: ANDREA DID NOT KEEP HER WORD WHEN SHE OFFERED 50% OFF OUR NEXT MONTGS RENT TO CHANGE MY GOOGLE REVIEW. SHE ALSO HAS NOT RESPONDED TO THE MESSAGE I LEFT. I WAS HOPING IT WAS AN ERROR BUT IT SEEMS LIKE SHE WENT BACK ON HER WORD. SHE SAID THE REVIEW REFLECTED POORLY ON HER AND ASKED IF I WOULD UPDATE MY REVIEW. SHE SAID SHE WOULD TAKE 50% OFF MY NEXT BILL IF I COULD GIVE HER SOME TIME TO FIX THE ISSUES. UPDATE. Andrea, the manager, reached out and has said that multiple issues are being taken care o... read more
Business response:
We’re truly sorry to hear about your experience. We take your feedback seriously and would like to address these concerns. Could you please reach out to us directly at info@storageasset.com with your contact information? We want to ensure that we resolve any issues you’re facing and improve your experience moving forward. Thank you for your patience.
Frequently asked questions about Storage Depot of Virginia Beach at Castleton Commerce Park - Virginia Beach
How is Storage Depot of Virginia Beach at Castleton Commerce Park - Virginia Beach rated?
Storage Depot of Virginia Beach at Castleton Commerce Park - Virginia Beach has a 4.6 star rating with 255 reviews.
When is Storage Depot of Virginia Beach at Castleton Commerce Park - Virginia Beach open?
Storage Depot of Virginia Beach at Castleton Commerce Park - Virginia Beach is closed now. It will open at 6:00 a.m.