Johnny Howard on Angi
5 years ago
08/21/2017, 11:42 AM
From the beginning I was concerned. The person giving me an estimate was supposed to arrive at 8:00. I had taken off of work and it was drizzling but not enough to cause anyone to not be able to give an estimate. I called him at 7:45 to see what time he thought he would arrive. I woke him up and he said he could not come, that he had to go into the office that day. So I immediately called the office. She said she would be right back with me and within 5 minutes, he called and said he was on his way. He showed up and was a very nice young man, took all the measurements and in about a week, I got and estimate. They were able to come when I needed them to but the lead on the job spoke very little English and was not all that pleasant. I was home the first day, thankfully, as they were supposed to put in a 4 ft. gate. When I saw it, I asked him if a 4 ft. gate would fit and he said no, that was for a 3 ft. gate. So I called Kristen and she called him. He was able to change it but if I'd not been watching, I'd have a 3 ft. gate. The fence looks fine, except one board was not nailed in and they put my gate on backwards. (I was not there the next day so wasn't watching them). I called the owner to discuss and he told me that was the way that gate worked. I told him my other gate opened out, why can't this one. I said now every time I open the gate, it pushes the pinestraw aside and you enter on mud. He said he would send someone to check it out and supposedly, they cut some off the bottom of my gate. Didn't help. I called him back and he said he would come by and look at it, but he never did. I just told him to forget it, I would get someone to hammer in the board and I guess I just have to live with the gate. That was so unprofessional, that you spend that much money and don't get what you want!
I had a new 6ft. fence with a one foot lattice installed.