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We focus on the patient experience first and foremost. Speed, accuracy, cost-effective personal service with compliance standards and practices in performing MRI and Digital imaging. We also strongly encourage our customers to read ahead on patient information regarding insurance and how to prepare for your visit. Personalized patient care is what sets Sunnyvale Imaging Center apart. When you visit our Sunnyvale, South Bay Imaging office, you can expect to receive impeccable care. Expert physician specialists and caring cli... read more
568 S Mathilda Ave, Sunnyvale, CA, 94086, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 7:00 a.m. to 6:30 p.m. | |
Tue | 7:00 a.m. to 6:30 p.m. | |
Wed | 7:00 a.m. to 6:30 p.m. | |
Thu | 7:00 a.m. to 6:30 p.m. | |
Fri | 7:00 a.m. to 6:30 p.m. | |
Sat | Closed | |
Sun | Closed |
Go here only if you have alot of free time on your hands to constantly call billing to get your money back. They charged me for the wrong CPT code. Service at the centre: Good, helpful, friendly staff and radiologist. Billing and Admin: Extremely bad. Details: They charged me full amount upfront. Then they sent claim to insurance quickly within few days, but charged me for the wrong CPT code (which cost higher). I reached out to my insurance, they contacted sunnyvale imaging billing, explained the issue. On 21 Nov- insu... read more
Dishonest business in terms of upfront billing + overcharging. Avoid if you can. This place bills upfront prior to imaging and overcharged by 11% and 28% at my 2 visits. All together, it took 20+ calls (7+16) and multiple emails before I got refunded. More details: I have been here twice. Both times, the quality of the imaging appears to be fine and the reports were sent to my PCP in a timely manner. However, the billing was a completely different story. Despite having my insurance information and me verbally confirming t... read more
The process of imaging is fast and efficient. However, post-service is really bad. I was asked to paid $45 for each image I took ($90 total). When my insurance EOB came out it was $60+ (so they charged me ~$30 extra). I tried to email them and called a few times but no one resolve my issue. Instead, they have me send an email to follow up but nobody replied me (been few months; + follow up email that gets no response). Also, I tried to ask for my image, and the same thing, they asked to send an email to them but been few m... read more
Deceitful business practice. Avoid at all costs!! They overcharged me for an MRI upfront and there's no way to get a hold of them on the phone. Said they will notify the billing department to process the refund but never got it after 2 months.
This is my #1 choice for imaging services. They are quick, responsive, and accommodating. Customer service is great from the front desk to the insurance coordinator to the technicians, everyone has been professional in my experience. They always have snackkks - Twix and pringles are top waiting room snacks. Thanks y’all!
Sunnyvale Imaging Center has a 4.8 star rating with 95 reviews.
Sunnyvale Imaging Center is closed now. It will open tomorrow at 7:00 a.m.