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SuperCare Health
- Home Health Care
- Albuquerque, NM
About this business
SuperCare Health is a comprehensive post-acute care respiratory services company focused on managing high-risk respiratory patients in their homes. Our goal is to be the most trusted and preferred resource to manage the high-risk, post-acute respiratory patient through our high-touch clinical team and high-tech, innovative solutions.
Location details
9420 San Mateo Blvd NE, unit c, Albuquerque, NM, 87113, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:30 p.m. | |
| Tue | 10:00 a.m. to 6:30 p.m. | |
| Wed | 10:00 a.m. to 6:30 p.m. | |
| Thu | 10:00 a.m. to 6:30 p.m. | |
| Fri | 10:00 a.m. to 6:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
Was Just Disconnected AGAIN. I have tried to call SuperCare several times. I keep getting transferred and then disconnected. WORST customer service call center. It is unfortunate that I cannot call my local store directly. Now I see why they are rated F from Better Business Bureau. I will be filing a complaint with them.
Well I agree with most of these reviews. I have called and left on hold and disconnected so many times. BUT today I called and was on hold maybe 15 mins snd a gentleman named Daniel came on. What a wonderful guy. He took my supplies reorder and helped me with a terrible problem I have had with my cpap. This problem should have been addressed by the sleep Dr. I see who never looks at my machine that I must bring to all appointments. Thank you Daniel so much. You are the ONLY saving grace of the company!
Update: Within an hour of this post I received a call about the issue explained in my review. I do feel that this will be addressed and I do feel that maybe there is accountability within the company? I dont expect the world, but I do expect humanity. Or at the very minimum enough common sense not to try to push a reschedule for the very next day during a life event like this. The call from them is appreciated and a good step for trying to make this right for people in the future. Called to reschedule the pickup for my ... read more
Terrible customer service. All customer service is off shore. The accents are so thick it's difficult to understand. I have to call two or three times a month to get all the supplies i need. I had a power failure and ran out of oxygen. Supercare said I was out of luck. This was a Friday night, i didnt het Oxygen bottles until Tuesday. Today i received another oxygen supply that was short of what i requested.
Not good! I received a call so they could finish processing my cpap. I was put on hold and then disconnected… I called back literally four times and was disconnected again and again… Finally, I spoke to a person and he said somebody would call me back and it’s been 24 hours. I have not heard back. I also tried there chat and they left a message and I have not heard back… and I called again and then I couldn’t get through to a human. Meanwhile, this machine is vital for my health and I have literally been sleeping with an ox... read more
Frequently asked questions about SuperCare Health
How is SuperCare Health rated?
SuperCare Health has a 3.4 star rating with 11 reviews.
When is SuperCare Health open?
SuperCare Health is closed now. It will open at 10:00 a.m.