This profile has been claimed by the business owner or representative.
SuperCare Health
- Home Health Care
- City of Industry, CA
About this business
SuperCare Health is a comprehensive post-acute care respiratory services company focused on managing high-risk respiratory patients in their homes. Our goal is to be the most trusted and preferred resource to manage the high-risk, post-acute respiratory patient through our high-touch clinical team and high-tech, innovative solutions.
Location details
16017 Valley Blvd, City of Industry, CA, 91744, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:30 p.m. | |
| Tue | 9:00 a.m. to 5:30 p.m. | |
| Wed | 9:00 a.m. to 5:30 p.m. | |
| Thu | 9:00 a.m. to 5:30 p.m. | |
| Fri | 9:00 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This company is horrible, I called 3 different numbers, including one is sent by their email. None of them can get to their billing department, each number you all can choice of number 1 for the billing department, but as soon as you push 1, the call get disconnected, so I pick 2, waiting for 20 minutes, finally have a person picked up, I talk to her, told her I want talk to billing department, so she connected me to the billing department, but I still have to hold, listen the music for 35 minutes, finally get disconnected ... read more
Update again Used website customer chat DO THAT IF YOU CAN NOT GET THROUGH. EMMA fixed it in less than 10 mins. Emma was amazing... supercare as a company not so much. Update same day 6/27/25 I am guessing they have 1 star review bot to send that generic response. Because they do nothing when emailed. Guess a person's health doesnt matter to this company just the payments. So don't beleive the "owner" response. But hey its only oxygen right? It's okay though they're going to replace my back up tanks ive been forced to u... read more
Update: Kim called me from Supercare and after speaking with her she promised to look into it for me, she kept her word looking into what happened with my oxygen equipment which had not been delivered, it still had not been delivered so she contacted George who listened to what had been going on, so he had a complete picture of the situation. George said he would call me back which he did about 5 mins later, and as we were speaking he had a driver on the way to bring my much needed and required equipment. So now I have wh... read more
Edit: changing my original review to reflect the fact that Kim from Supercare was great in resolving our initially frustrating experience. At first, I had a lot of back-and-forth with customer service and it wasn’t clear that I needed to get the doctor to fax the order for the walker. Thankfully, Kim stepped in and followed up to make sure that we got the walker in a timely matter. We appreciate her help in making sure things worked out!
Hard to order colostomy supplies. Phone number does not offer option to be connected. Have to have another option transfer you. Then on hold forever! Had to hang up and call again. Happens every time!!! Awful!
Frequently asked questions about SuperCare Health
How is SuperCare Health rated?
SuperCare Health has a 3.5 star rating with 73 reviews.
When is SuperCare Health open?
SuperCare Health is closed now. It will open on Monday at 9:00 a.m.