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SuperCare Health
- Home Health Care
- City of Industry, CA
About this business
SuperCare Health is a comprehensive post-acute care respiratory services company focused on managing high-risk respiratory patients in their homes. Our goal is to be the most trusted and preferred resource to manage the high-risk, post-acute respiratory patient through our high-touch clinical team and high-tech, innovative solutions.
Location details
16017 Valley Blvd, City of Industry, CA, 91744, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:30 p.m. | |
| Tue | 9:00 a.m. to 5:30 p.m. | |
| Wed | 9:00 a.m. to 5:30 p.m. | |
| Thu | 9:00 a.m. to 5:30 p.m. | |
| Fri | 9:00 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Update: Kim called me from Supercare and after speaking with her she promised to look into it for me, she kept her word looking into what happened with my oxygen equipment which had not been delivered, it still had not been delivered so she contacted George who listened to what had been going on, so he had a complete picture of the situation. George said he would call me back which he did about 5 mins later, and as we were speaking he had a driver on the way to bring my much needed and required equipment. So now I have wh... read more
This is one of the worst experiences I’ve had with this “healthcare” provider. I’ve called 3 times today and each time someone from another country has answered my call and I haven’t received the help that I needed. Guess it’s time to send my CPAP MACHINE back! SuperCare you need to do better! Why can’t you have representatives that listen to your customer?!?
Edit: changing my original review to reflect the fact that Kim from Supercare was great in resolving our initially frustrating experience. At first, I had a lot of back-and-forth with customer service and it wasn’t clear that I needed to get the doctor to fax the order for the walker. Thankfully, Kim stepped in and followed up to make sure that we got the walker in a timely matter. We appreciate her help in making sure things worked out!
This has been the worst company I have ever dealt with in my entire life as a consumer. I have the unfortunate luck to have this as my provider for CPAP machine and service provider. For starters the other reviews about calling this place for help and getting ping ponged between team members is correct. Several times I called for help just to get transferred multiple times and have to explain my issue multiple times to multiple team members; the solution for this is to ask to speak to a supervisor. THIS however shouldn’t be ... read more
This is the worse provider I have ever had to deal with. Each person I spoke had to put me on hold for ever and when they came back they said they had to transfer to the person who could help me. But after waiting for my call to be answered the person I got was always the wrong person, so they had to transfer me to someone else who ended up being the wrong person again. I'd give them a zero if I could.
Frequently asked questions about SuperCare Health
How is SuperCare Health rated?
SuperCare Health has a 3.5 star rating with 73 reviews.
When is SuperCare Health open?
SuperCare Health is closed now. It will open on Monday at 9:00 a.m.