Superior Fence & Rail

Roslyn P 

on BBB

a week ago

I hired Superior on 6/13/25 to completely replace 16 feet of fencing, including posts and rails at a cost of $1,669.60. Per their contract, I paid 50% down ($834.80) that same day and was told Id get called the next business day (6/16/25) to confirm the job. I did receive that call on 6/16/25 from Superior. That was the last time I heard from them unprompted. I then proceeded to contact them on 7/9/25, 8/5/25, 8/10/25 and 8/11/25 to inquire about the start date of the job. Each time I was told Superior was waiting on a permi... read more

Debra C 

on BBB

a month ago

I am filing this complaint because my experience with Superior Fence and Rail in St. Louis has been completely unacceptable. I hired this company to install a white vinyl fence, and what I received was an incomplete, poorly executed job, followed by a total lack of communication.After installation, I immediately noticed multiple issues:Missing parts, including caps for the fence posts and a railing that was cut improperly, causing the pickets to sit unevenly.A gate installed incorrectly, with unnecessary holes drilled into a... read more

Stephen W 

on BBB

a month ago

Had a fence started on and now it's been 3 weeks later and they have yet to come back and finish up building my fence nor have they even contacted me back when I call to get the fence finished up 

David Z 

on BBB

3 months ago

hired this company to install a fence back in Jan. **** them the $10k deposit they asked up front. I was originally told we could get a fence in by end of Feb but we were held up by permits and a survey. Fine. however it took them TWO months to get a survey done and the only reason why it was even completed was because I personally called the survey company to get ONE drawing delivered. If I had not im sure superior would have done nothing. Next was a city permit which required just a couple written items and one check. I ev... read more

Patrcia S 

on BBB

2 years ago

When I signed my contract in May, I was given a 6 week estimated start date. It has been more than 13 weeks of waiting for my fence which I had to pay half up front ($3500). The lack of communication and poor customer service has been frustrating & disappointing. I also feel I was scammed. I understand things come up and projects go wrong, but honest communication would have gone a lot further than the lack of communication and excuses I received. I would not recommend this company to anyone 

Sarah R 

on BBB

2 years ago

At first I was very happy with this company, but they do sloppy work and lack in communication. They had assured me my fence was complete on day 2 and had my pay the remaining balance; however, an hour later the crew said they had to leave for another job but would be back the next day. After numerous calls to the company my fence is still not complete and its been over 10 days since they were last at my house. If anyone decides to use this company you better stay on top of the crew or they will leave without finishing the j... read more

Eric W 

on BBB

2 years ago

the company had set a date and a end date, and told me I was another 2 weeks out from the job, I paid in full, I told them I wanted to cancel, and that they where fired. ***** agreed it was on them, but they where keeping 25% of what I had paid them, even though they were in breach of there own contract. I would not recommend this company unless you read the terms of condition! I feel I was scammed