Superior Service, Corp.

Christian Yang 

on Google

6 months ago

I run an independent restaurant and I would advise you to stay away from Superior Service. Most of their techs are GREAT and super knowledgable, but I have had a recent dispute with them where a job didn't get done properly, and they charged me multiple invoices just to get the job done when it should have been a warranty call (no charge). I requested a refund or credit for months, tried to get it escalated, and management didn't attempt to contact me once. The amount was for $880 which is a lot of money for an independent r... read more

Andy Sartori 

on Google

3 months ago

Self-serving. They don't care. Billed and showed up with the wrong part. The correct thing to do would have been to apologize and refund immediately. Instead, they dragged their feet and gave me the runaround on the refund... “the person who needs to approve it isn’t here,” “we’re still investigating the matter,” and similar excuses. This continued until I finally disputed the charge with my bank. What’s most frustrating is the lack of integrity when it came time to make the situation right, along with the lack of respons... read more

Cindy Quan 

on Google

2 years ago

I am writing to warn others about my highly disappointing experience with Superior Service Corp. I recently had a service appointment for my freezer, model EF2A-FS, which is still under its two-year warranty (expiring on April 25, 2024). Despite the warranty, I was charged for the service visit, mirroring an incident from August 2022 where I was wrongly charged and only refunded after much hassle. During the recent service, the technician confirmed that my freezer was malfunctioning, operating at 30°F with contents "frozen ... read more

Alicia Liu 

on Google

a year ago

OVERPRICED AND OVERCHARGED! It was recommended that I use this company to replace a sensor in my ice cream machine, a task that should only take 30mins but since my machine was under warranty, I figure I do it. But I needed to pay first with my cc then get reimbursed. After I have told them that my machine is at the store and not at the billing address, repeatedly, AND confirmed in the email 2TIMES, the technician still showed up at my apt, so we we had to drive to the store, he had to park then walk over so they charged me ... read more

D Brown 

on Google

a year ago

Absolutely impressed with this business! From the outstanding customer service to the innovative products they offer, it's clear they genuinely care about their customers. Every experience has been seamless, and they always go above and beyond to exceed expectations. It's rare to see such dedication to quality and satisfaction. Truly a game-changer in their industry!