Surf City Nissan
17331 Beach Blvd, Huntington Beach, CA 92647
https://www.surfcitynissan.com/
Open now:9:00 am - 9:00 pm
About
Specialties At Surf City Nissan it is our goal to make your car buying experience the best possible. We pride ourselves on being the most reliable and trustworthy Nissan dealer in Orange County. History Established in 2008. Surf City Nissan in Huntington Beach, CA has been serving our local beach community as well as the surrounding areas including Fountain Valley, Costa Mesa, Seal Beach, Garden Grove and Westminster for many years. Surf City Nissan is proud to be an automotive leader in our area. Since opening our doors, Surf City Nissan has kept a firm commitment to our customers. We offer a wide selection of new Nissan's and the quality pre-owned vehicles and hope to make the car buying a
BIRDEYE FOR BUSINESSES
This profile is powered by Birdeye. Over 70,000 businesses use Birdeye everyday to get more reviews and manage all customer feedback. Birdeye helps millions of local businesses to be found online with all their reviews and accurate business information. Learn more about Birdeye
Sort By:
Recommended
kisspinkcows on DealerRater
11 years ago
02/12/2011, 06:54 AM
Great service and very efficient sales team. Surf City Nissan is very willing to work with customers helping them drive away with a car they love. The sales team goes above and beyond to make the customers happy and feeling confident about their new purchase.
T
dennysgym on DealerRater
11 years ago
02/12/2011, 06:14 AM
We have purchased three new cars from Surf City Nissan since 2003. We couldn't be happier with sales, service, etc. They are very friendly and courteous -- every time all the time. Jeff in service gives us (and our vehicles) the utmost attention. Salesmen are never pushy and always willing to work with you. We tell all our friends how great they are.
Kenova on DealerRater
11 years ago
02/11/2011, 05:29 AM
My wife and I purchased a 2004 Nissan Quest about a month ago. The salesperson Oleg was great. The finance guy reviewed the paperwork so my wife understood. The van is what my wife wanted, tried to convince her to buy a new van. We had a free oil change with purchase and just had itr done. Quick and efficient with no surprises. Thanks Again, Kenova
e.stacyjackson on DealerRater
11 years ago
11/30/2010, 02:39 AM
Our initial contact with this dealership was very good. We worked through a deal on a stock Versa which my wife liked alot. It had 20" chrome rims and low profile tires, and a leather interior, which she really likes. We were not told that these pieces were aftermarket and would not be warrantied. We bought the car new with 101 miles. The paperwork makes no mention of the warranty being transferred to the aftermarket dealer.
About 2 months after the purchase, one of the wheels had a problem and went flat. The dealership refused to stand behind the products even though we had purchased not one, but two extended service contracts. These contracts clearly state 2 things:
1. Maintenance plus plan (Gold), page 3, item 11 states:
"This agreement provides tire road hazard protection...This agreement provides protection against damage to (wheels and )tires, caused by roadway debris such as potholes....."
2. Nissan Warranty Manual states on page 39:
"What Nissan will do (bold print) If a part or accessory to be repaired was originally installed by an authorized Nissan Dealer( in this case Douglass that preceded Surf City, Surf City purchased their inventory)it will be removed and reinstalled after repair at no charge for parts and labor."
We were sent out to a wheel shop for repair, charged 150 dollars which we had to pay to get the car back, and left unhappy.
Four months later the same thing happens to a different wheel. Same refusal to stand behind the product. Same 150 dollar charge. At that point we asked that these wheels be removed and more appropriate size wheels and tires be put back on the car. The dealer refused and promised that his wheel shop would call us and we could have an outside deal done " at cost". That meeting became heated and uncomfortable for us and for every other person in the showroom who clearly heard every word. We left, unresolved and of course the "wheel guy" never called.
Last weekend , 14 months after purchasing the car, a third wheel failed.Road service was performed by the closest National brand tire dealership.( We now have moved 450 miles away from Huntington Beach for employment reasons so contacting Surf City was not practical) They discovered that 4 inches of chrome had delaminated off the inside of the wheel and caused an unrepairable leak. (Chrome wheels cannot be rechromed after they delaminate because it pits on the remaining surface and the chrome will not bond.)
With 3 out of 4 wheels now damaged we were advised by the local Nissan dealer (who was very helpful to the extent he could be) to get Nissan Corporate Customer Service involved, which we have. Most, if not all Nissan dealerships in the US are privatley owned so the final decisions are up to the dealership, according to the Nissan customer service rep. The rep was very good, but if the final decision is up Surf City, we are not hopeful for much. We could be wrong but.... at this point stock wheels and tires would be better and acceptable. We will see how Nissan stands behind their product, but at this point, I would probably say you should avoid Surf City Nissan.
edbutters on Citysearch
12 years ago
11/16/2010, 13:35 PM
Terrible business practices – Terrible sales and customer service practices. They have made false promises but do not deliver after the sale is over. I purchases a Nissan Murano from them. They got me in the door by quoting an ultra low price. When I got there, they said it was a mistake and gave me a higher price, but said they'd make it up w/ other things (free cargo nets, 2 free oil changes anywhere, etc). After the salesperson (Sam Anderson) said he sent the next day, it ended up taking 2 months and multiple calls and emails to the manager to get them. Now that I've hit 4k miles and want my oil change, they are reneging on that as well (despite the fact I have an email from them saying they'd pay for it anywhere). Had a back and forth with them through the Better Business Bureau where they basically have given me a big F-You (btw, BBB has been the only way to even get that as they refuse to return any phone calls or emails). In the end, beware as these are horrible people and a systematically corrupt place.
mhall3435 on Citysearch
13 years ago
11/12/2009, 11:15 AM
best car buying experience – I bought my car through the Ineternet department from Chad. I had recieved several quotes from other dealers over a few days. I went to Connel Nissan who had the lowest price, but when I got there everything changed. I ended up a Surf City Nissan and what they promissed was what they delivered. I was in and out of there in a little over an hour with a beautifu new Altima coupe at a great price. They also saved me 3% in interest. Would highly recomend to anyone looking for a Nissan.
murano2010 on DealerRater
13 years ago
11/12/2009, 00:27 AM
We had been looking for a new vehicle for weeks. We visited several dealerships and we were getting really tired of the sales pressure and the run around. We ended up going to Surf City last Sunday and met Chad. We had already driven the Murano at another dealership, but Chad went over all the features with us again on the car. We did not know about half of them because when we went to Connell Nissan the just wanted to push us into a deal. We got a great price on our new Murano and we love the car. The entire staff was great. I would recomend them to anyone.
capcomgamer on DealerRater
13 years ago
08/30/2009, 06:51 AM
This place scams with their fiance! Two weeks after they told us it was approved , cashed our 1000 dollar check, they called us and told us if we didn't come up with another cosigner or more money in 24 hours they'll confiscate the car!. This place is awful to business with I'd rather buy off the street then go back to them !