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Sutherland Global Services


About this business

Who We Are Sutherland is a unique digital transformation company. We are the engine behind the experience giants of today—the companies best known for the transformative experiences they deliver. We’ve learned much of what we know about great experiences by working with the best. Like us, the clients we work with care deeply about the human experiences they provide for customers. 

Location details

1180 Jefferson Rd, Rochester, NY, 14623, United States

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Mon8:00 a.m. to 5:00 p.m.
Tue8:00 a.m. to 5:00 p.m.
Wed8:00 a.m. to 5:00 p.m.
Thu8:00 a.m. to 5:00 p.m.
Fri8:00 a.m. to 5:00 p.m.
4.557 reviews
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carrie R 
6 months ago

I have worked for this company 5 different times. This last time has been the worse. They promise you incentives an don't come thru. Been waiting 2 months for gift cards promised. All they care about is having butts in the seats not the people who work there. I finally left this company an the didnt pay me my last check. And now I am fighting with the excuses to get paid. Time to get a lawyer. And I am not the only 1. 

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daniel monteverde 
11 months ago

This company is a complete waste of time. Please stay clear if you have any respect for yourself professionally. Do not apply at this company they tend to over hire have class after class after class. And then when they realize that they over hired, over budget they just Mass lay off people. It doesn't matter how long you been with the company how good you're doing with the company. They have no respect for people and families as they just change your schedule whenever they like. One week you can be working early mornings th... read more

Jeremiah Shea's profile image
Jeremiah Shea 
10 months ago

I worked for Sutherland a number of years ago and I can honestly say it was one of the worst employment experiences of my life. They don't care about their employees and they deceive people into thinking that they landed a good job with a great company when in actuality it's just a crumby call center job that they don't provide you with any training for. The pay is lousy, the customers are incredibly rude, and the team leaders and managers are just as bad. Then comes the worst part which is the constant mass layoffs they do ... read more

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Kelli Berardi 
6 years ago

They do not care about anyone or anything there other than money. They claim to have values, but it’s all talk. They don’t follow through with what they claim to believe. There is no employee engagement at all. There is no praise given when you do a good job there. There is only constant correction and verbal abuse. Correction is good and needed, but not the verbal abuse. Praise should be given too when doing something well, but it’s not. They constantly lie there to keep employees around, but then end up back stabbing them ... read more

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Tayari Lee 
2 years ago

I have been with this company for three years plus working in Houston and never had to wait for a week to get replacement Monitors so I can get back to work. I call more twice a day for them to tell me that the ticket is still pending on the GTI side and that they have not updated the ticket with any kind of tracking number. My supervisor and her boss have been sending emails including they boss name in the email and no response no nothing. This is unacceptable and the pay can be more than 14.00. I am still waiting on my two... read more

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Frequently asked questions about Sutherland Global Services

How is Sutherland Global Services rated?

Sutherland Global Services has a 4.5 star rating with 57 reviews. 

When is Sutherland Global Services open?

Sutherland Global Services is closed now. It will open on Monday at 8:00 a.m.