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Tacoma Animal Hospital
- Veterinarians
- Tacoma, WA
About this business
Location details
4806 Center Street, Tacoma, WA, 98409, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
They claim to be a no appointment clinic and accept walk ins only, however you can simply call and reserve a time slot. So it is basically a no appointment - appointment. Their reservation system is a joke. Their customer service is terrible. The only reason why people continue to put up with their crap is because they're a cheap vet. You get what you pay for.
Business response:
Vegan, we are truly sorry to hear you had a negative experience with us and appreciate you taking the time to chat in more detail. Our number one goal is to offer exceptional care and service, so please know we take this feedback seriously. We have shared your comments internally and will be working hard to ensure your next visit with us is a good one.
Everyone is always friendly here. The wait is always crappy because it's walk in only, so that is totally understandable. I have been bringing my dogs here for a long time, and it's a good place for vaccinations. BUT... brought my little senior pom in for an estimate on her teeth. She has notoriously horrible teeth and has already had multiple removed, no matter what I do she just has typical bad pom teeth, plus she is old. She also has a growth on her gums that needs to be removed. The quote I got initially was about $850. ... read more
Business response:
Hi Michelle, we are sorry to hear you were not satisfied with your pet's visit. We aim to provide the highest quality of care to your furry friend and are saddened that you felt otherwise. Please feel free to call the Hospital Manager-Joe Hollins, if you would like to discuss further. Thank you for your feedback.
About as good as the year 2020, total crap for customer service. Arrived before 9:00, which is when they opened. A sign in the door said they begin check in at 8:00. When I called earlier in the morning there was no indication that I could arrive early to check in. Mind you I called several times and could t get anyone to answer the phone. I texted them my information, as I was instructed to do. After a half hour I had not heard anything from them, nor did I receive the form they said they would send me to fill out, so I tex... read more
Business response:
Heidi, we are truly sorry to hear you had a negative experience with us and appreciate you taking the time to chat in more detail. Our number one goal is to offer exceptional care and service, so please know we take this feedback seriously. We have shared your comments internally and will be working hard to ensure your next visit with us is a good one.
Terrible! This clinic is it strictly for the money, no care or compassion for families or their pets! Two years ago we adopted a dog, started taking him to Value pet clinic and purchased a paw plan. A little over a year ago we adopted a kitten, and started taking him to value pet clinic with a paw plan. We thought it was a great value, and loved the assurance that we would never have to concern about not being able to afford care. During the months of March-June I called 15 times, emailed twice and got not one correspondenc... read more
STAY FAR AWAYYYY! Well first, we wanted to get my dog looked at because she was having discharge and peeing More then normal. They were booked, told us to come at 830 am and check in. We were there at 820am. They told us, there was 15 people in line we were the 16th. Mind you we arrived at 820am, waited in the car until 3pm!!! No one told us anything. They later called asking questions age etc. said okay, we should be ready for you by 1. This is now 11am. My grandma called around 1, they said yes we should be in the nex... read more
Going to make this as brief as i can, but do not go to this vet. My dog, who is elderly, went in for simple dental work after which they gave her a three day pain medication and gave us some other pain meds to give her if she seemed to be hurting. at the time she was very wobbly and couldnt really walk and would not respond to her name or words she knew and we assumed this was because of the pain meds they gave her and relaxed a little. value pet clinic also told us that she had stage one kidney disease(keep this one in mind... read more
I cannot even give a one star rating for this clinic as they are terrible in getting in touch with us. We called for the medication for our spayed 10 year old dog who has a urinary incontinence problem and the medication takes care of that problem. We left a message Sunday evening but heard nothing on Monday. Calling them and getting on hold for minutes then finally answering they said they do not listen to their messages. Now who does that? We have been trying on our 5th day with the usual we will give you a call respo... read more
Business response:
Hi Don, we are sorry to hear you were not satisfied with your pet's visit. We aim to provide the highest quality of care to your furry friend and are saddened that you felt otherwise. I assure you that we do check our voicemails as much as we can; however, because of our short staffed issues, sometimes we cannot listen to them right away. If you would like to speak further, please do not hesitate to give us a call and speak to our hospital manager.
The vets are great, however, Melissa at the front desk is the worst "reception" I have ever encountered. I've never been treated so poorly in my life! I was brought to tears by her demeaning and rude behavior that was not justified in any way. And when I complained to another family member, the first thing they asked me was if her name was Melissa. They have had similar, multiple negative experiences with her and are going elsewhere for vet services.
I'm giving such a low rating for the attitude I received and horrible communication skills of this clinic. I called around 1 and talked to the lady on the phone, being very clear with me that I could still bring my puppy in for her first round of shots because that's considered essential (a puppy without any vaccines is risking getting sick) I got the clear. She said I could come in. Told her I would be in not too long after calling and not right before closing. Get there (at 3:30) Got turned me down. Did I call the wrong d... read more
Frequently asked questions about Tacoma Animal Hospital
How is Tacoma Animal Hospital rated?
Tacoma Animal Hospital has a 3.7 star rating with 1,260 reviews.
When is Tacoma Animal Hospital open?
Tacoma Animal Hospital is closed now. It will open at 9:00 a.m.