I refinanced my house for the first time and it went so smooth with no problems to my surprise. have heard from other people, that it was "such a pain", but I have to say, it really was a great experience for me.Everybody was very helpful, friendly, always open for questions. I was able to do everything via fax, text, e-mail or phone. And at the closing, they came to my house, how convenient.Thank you again for your help !
Business response:
We're happy to have helped with your refinance. Thank you for letting us know how the experience was for you.
Steve Byers was my lender and was the biggest help and support to me through this whole process, even during his family vacation. He was able to calmly and intelligently answer any and all of my questions, even keep me calm when I was freaking out! I would recommend Steve and his team to anyone for their home loan.
Business response:
Getting you the right home loan is worth every phone call or email. Keep em' coming. Hope your move in goes great and is on a snowless day.
I was told that I was impossible from other lenders to get a loan for the house I wanted then I was referred to citiwide and they made everthing work to perfection.
Business response:
We're so glad that you were referred to us. We like to be smooth. Like Jazz Music in a world filled with hair metal.
Working with Gavin Ekstrom's team made the whole loan and closing process smooth and easy. I was pretty much communicated with every day along the process until the closing date was set and that made me feel very important. The whole team made sure they explained the process to me and what kind of turn around time I needed to give them to ensure my closing date. I would recommend Gavin to any homebuyer I might come across.
Business response:
You shouldn't just feel important because you ARE important! Thank you for your business.
My wife and I worked with Vince and Shelley to secure a home loan in order to purchase our first house. Vince found us a home loan that fit the unique requirements that we asked for. Vince and Shelley then stayed in contact with us throughout the entire application, appraisal, underwriting, and closing process. If I had any questions or concerns Vince literally was reachable any time of the day (BIG PLUS). Shelley also bent over backwards working with the big box bank in order for us to close on time. When we received our fi... read more
Business response:
We are very lucky to have Vince, Shelley and Azlee on Team Gavin. Thank you for taking the time to let us know about your experience.
I am very happy with the refinance on our home. It was pain free and got done quickly. I would definitely recommend Citywide Home Loans team Vince Cusimano & Shelley Smith. They are great, easy to work with and very professional.
Business response:
Vince and Shelley are excellent at what they do and thank you for letting them know.
They were extremely knowledgeable and helpful. They worked very hard to make sure we were getting exactly what we wanted and that we were getting the best rate! Definitely using them again.
Business response:
Thank you for stopping in to leave us your thoughts. We're happy that you're happy.
I would recommend the Gavin Ekstrom Team to anyone! Scott Harshman and Shelley Smith were excellent at keeping me informed throughout the process. It was simple and painless - really, a mortgage that was simple and painless. The customer service provided by Citywide is outstanding - this was the fourth time I've gone through the mortgage process and nothing compares to the service I received from Citywide and Scott and Shelley. They are awesome!
Business response:
Nothing compares to you! Sorry, we digress sometimes to 90's lyrics. Thanks Sinead O'Connor. Thank you for letting us know how we did. We're pleased Shelley and Scott made it a painless process.
Going through the lending process isn't always the easiest, but Gavin's team made it as painless as possible. Everyone on the team was very responsive and great to work with. My loan moved along and closed as scheduled, they were always very kind and prompt on responses and they were very knowledgable about the whole process. I had no surprises at the closing table and would use them again.
Business response:
Thank you. We look forward to helping you in the future. Tell your friends :)
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