This profile has been claimed by the business owner or representative.
Terminal 21
- Apartments
- Pittsburgh, PA
About this business
Location details
615 First Avenue, Pittsburgh, PA, 15219, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Friendly Staff / Very Cool Building I just toured the property and from what I experienced the building takes full advantage of its industrial roots and gives off the vibe of a very cool artistic type of atmosphere. The apartments felt just like the urban style lofts they are advertised as (with big windows and lots of light) and all of the community spaces perfectly compliment everything I just described for what I expect will create an overall cool and energetic place to call home. And while I can admit that I am not a fan... read more
Very impressive Great layouts with modern amenities and fantastic social areas! Definitely at the top of my search list. Just toured today with Derrick who is an awesome agent. It feels like a good fit for me.
DO not live here I have never lived in a worse apartment complex. To start, the leasing office was misleading when I viewed the apartments and showed me one that ended up being completely different than the one I ended up renting, even though they said it would be the same. They market having the game and TV room and "speakeasy" but the entire time I lived there, the bowling was broken, ski ball was missing all the balls, there were no ping pong supplies, and the TVs did not work. The staff was always extremely rude and unhe... read more
Business response:
Hi Mik, we’re truly sorry to hear about the experience you had. From broken amenities to unresponsive management, and lack of communication during crises like flooding, it’s clear that you faced far more challenges than any tenant should have to endure. We understand your frustration and it’s clear that major changes are necessary to improve tenant relations, communication, and overall living conditions. Thank you for sharing your honest feedback.
DO NOT RENT HERE!!! I cannot recommend Terminal 21 for the following reasons: First of all, they will nickel and dime you. Last week, they reprogrammed the apartment locks so that it now locks on its own. Meaning, even if you want to go back inside to grab the key card or take out the trash a few feet away, you're out of luck. You have to get maintenance to simply waive their card in front of the lock, for which the leasing office will bill you $100. Parking is not included in the rent. You have to park across the street in ... read more
Business response:
Hi Julia, we are truly sorry to hear that you've encountered such a variety of challenges during your time here. We understand that issues with parking, access to amenities, and the safety of the surrounding area have made your living situation frustrating. Your comments regarding the reprogramming of locks and the laundry facilities are noted, and we will be taking a closer look at these matters to see how we can make improvements. We also apologize for any inconvenience you’ve faced with the package room and the noise leve... read more
WORST EXPERIENCE EVER!!!! I was treated great at first. found it odd you could never reach anyone...I was told my co- signer was denied...a month later I get an email saying I owe them over a 1000 dollars for an apartment I never leased or even had access to, I never even got keys. I've tried calling repeatedly, just getting no answer and no way to leave a VM...total BS!!!
Business response:
It is disappointing for us to hear that this has been your experience. We would like the opportunity to resolve any issues you were having and discuss any concerns you have. Please give us a call to schedule a time to talk about and assess the situation in more detail with a member of our management team. Thank you kindly - The Team at Terminal 21.
Incompetent Building Management Prior to this property being acquired by Aion management, it was a great place to live. The new management has minimal concern for residents. Don’t expect timely responses to inquiries or satisfying resolutions to any maintenance issues.
Business response:
It is disappointing for us to hear that this has been your experience. We would like the opportunity to resolve any issues you were having and discuss any concerns you have. Please give us a call to schedule a time to talk about and assess the situation in more detail with a member of our management team. Thank you kindly - The Team at Terminal 21.
Frequently asked questions about Terminal 21
How is Terminal 21 rated?
Terminal 21 has a 4 star rating with 114 reviews.
When is Terminal 21 open?
Terminal 21 is closed now. It will open at 10:00 a.m.