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Terra Lago Apartments

3.9
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About this business

Welcome Home to Terra Lago At Terra Lago in Rowlett, Texas, our 1, 2, and 3-bedroom apartment homes offer granite countertops, dark maple cabinetry, and spacious living areas. Plus, inside our gated community you’ll also find a cozy clubhouse with a 24/7 fitness center, business center, and lounge. 

Location details

9701 Terra Lago Ct, Rowlett, TX, 75089, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
Sat10:00 a.m. to 5:00 p.m.
Sun1:00 p.m. to 5:00 p.m.
3.9236 reviews
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Samantha O.'s profile image
Samantha O. 
on Birdeye

2 months ago

My fiancé and I lived in this complex for about two years. Depending on expenditures we paid between 1640 and 1700 a month and it was simply not worth the problems we dealt with. Pros: Beautiful view of the lake Lovely walking areas Nicely laid out kitchen and bathroom VERY thick walls (rarely heard our neighbors unless dead quiet) Parking garage Great maintenance workers (Polite, professional and was prompt with addressing issues) The wildlife is amazing and wonderful to observe. Hot and strong water pressure Cons: Dog p... read more

Business response:

We are sorry to hear about your negative experience at Terra Lago Apartments. We take all feedback seriously and will address the issues you have raised. Please contact us at (469) 969-6917 to discuss further and see how we can improve. Thank you for bringing these concerns to our attention. 

John K.'s profile image
John K. 
on Birdeye

4 months ago

Just the worst. Dirty they have a trash service that never comes so there is just trash sitting outside people apartments and in the parking garage. There is broken light fixtures and doors all over the complex that they refuse to fix. They are quick to try and fine you for rules they make up monthly that when you signed your lease weren’t in place. There have been multiple shootings here and police are on site almost daily. They won’t answer your phone calls if you have any issues they will call you back in about 48 hours a... read more

Business response:

We apologize for the negative experience you've had at Terra Lago Apartments. We take your concerns seriously and will address them with our management team. Please contact us at (469) 969-6917 so we can further discuss and resolve your issues. 

Amy's profile image
Amy 
on Birdeye

5 months ago

I moved here a year ago and loved it until Aug. 3rd, 2023. You never really know the true character of people until an emergency hits. That’s when you see what people are made of. This is a warning to all of you looking for your next place to call home! This is not only the worst property management company in existence, but the worst human beings I have ever encountered in my life! There was an electrical fire (that they covered up) and flood (their fault as well). Bell Partners, Inc (Management company for Terra Lago and... read more

Business response:

We apologize for any negative experience you may have had at Terra Lago Apartments. We take all feedback seriously and strive to provide a safe and comfortable living environment for our residents. We would appreciate the opportunity to address your concerns directly. Please contact us at (469) 969-6917 so we can discuss your specific situation and work towards a resolution. 

Elena A.'s profile image
Elena A. 
on Birdeye

5 months ago

KJ is the best maintenance man EVER!! He always is so friendly and gets things done fast. He is always asking if we need anything and keeping us informed on anything we may not have heard about the apartments and etc! He’s great definitely best maintenance man around!  

Business response:

Thank you for your kind words, Elena! We're thrilled to hear that KJ has provided exceptional service and has been a valuable asset to your experience at Terra Lago Apartments. We appreciate your feedback and look forward to continuing to meet your needs. If you ever have any questions or concerns, please don't hesitate to reach out to us at (469) 969-6917. 

kand2y504's profile image
kand2y504 
on Birdeye

7 months ago

Don't be fooled. Read the Google reviews on this place. It's crawling with unsatisfied tenants before and after the FIRE that happened with no alarms going off. If you want to be safe find a better place to live. This place is a joke!  

Business response:

We apologize for any concerns or inconveniences you may have experienced. The safety and satisfaction of our residents are our top priorities. We take all feedback seriously and continuously work to address any issues. If you have any specific concerns, please reach out to us at (469) 969-6917 so we can assist you further. Terra Lago Team  

Tiare F.'s profile image
Tiare F. 
on Birdeye

10 months ago

Terra Lago apartments are so wonderful!! Parking is great. The apartments are beautiful. Having a lake view here in Texas is a must, and Terra Lago has an amazing view. My favorite thing about these apartments is the staff. Management is on point and very friendly. Highly recommend living here.  

Business response:

Greetings Tiare, Thank you so much for taking the time to write such a lovely review about Terra Lago Apartments! We're thrilled to hear that you are enjoying your experience with us, especially our beautiful lake view. W 

Frequently asked questions about Terra Lago Apartments

How is Terra Lago Apartments rated?

Terra Lago Apartments has a 3.9 star rating with 236 reviews. 

When is Terra Lago Apartments open?

Terra Lago Apartments is open now. It will close at 5:00 p.m.  

Need help? Contact us.

Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com