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The Back & Neck Institute

4.9
  • El Paso, TX

About this business

The Back and Neck Institute 

Location details

6211 Edgemere Boulevard #1, Texas, 79925-3413, US, El Paso, TX, 79925, United States

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WeekdayScheduleStatus
Mon08:00 a.m. to 5:00 p.m.
Tue08:00 a.m. to 5:00 p.m.
Wed08:00 a.m. to 5:00 p.m.
Thu08:00 a.m. to 5:00 p.m.
Fri08:00 a.m. to 5:00 p.m.
SatClosed
SunClosed
4.917 reviews
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GEORGE SEAMANS's profile image
GEORGE SEAMANS 
a month ago

Doctor is cool and caring but appointment times here are horrendous. First appointment I had was at 1pm was not called back until after 3 and then ended up having to leave and reschedule because the doctor was with other patients. Today my appointment at 1030 am still waiting at almost noon with no hope in sight to be seen before 1pm. I see this has been an issue for a while I am not sure why they are over scheduling patients but this is ridiculous people have other responsibilities to attend to hence why we make appointment... read more

Martin Pineda's profile image
Martin Pineda 
3 months ago

If you value your time find another office. This office would greatly benefit from improved time management practices. It’s disheartening that patients, are consistently subjected to 2-3 plus hours of waiting time for just a brief 3-5 minute conversation with the doctor. This prolonged wait time significantly impacts the overall patient experience and undermines the quality of care provided. I urge the management to actively listen to the concerns of their patients and address the issue of excessive wait times promptly. Im... read more

Tanica blake's profile image
Tanica blake 
2 months ago

This place is the absolute worst....my daughter had an 10 o'clock appointment and we waited over an hour and a half just to get called to the back and wait another hour....like wth is even the point of scheduling appointments if someone has to wait 3 damn hours to get seen as if they have nothing else on there schedule for the day....the receptionist is very rude and unprofessional. If she reads this I want her to know that I've became a changed woman and she should consider herself lucky....save your time even dealing with ... read more

Cody Harper's profile image
Cody Harper 
2 months ago

I am a combat vet who had issues with his spine from service and was in an accident caused by a drunk driver. The whiplash caused two of my disks in my neck to worsen to the point of my nerves being pinched and me getting pain and numbness in my fingers. Dr. Urrea and his team were able to explain exactly what was going on, and they recommended surgery to fix the issue. Dr. Urrea performed a double Anterior Cervical Discectomy and Fusion in April. The surgery went super smoothly, and I was back home the next day. A month lat... read more

Adrian De La Torre's profile image
Adrian De La Torre 
2 months ago

The doctor took his time to explain everything that was wrong with me and the crazy part is that as we know doctors use high language when it comes to medical stuff but the good thing is this doctor was able to speak to me in my kind of language it's the best doctor I have seen for my back and the staff is great will take care of you 

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Frequently asked questions about The Back & Neck Institute

How is The Back & Neck Institute rated?

The Back & Neck Institute has a 4.9 star rating with 17 reviews. 

When is The Back & Neck Institute open?

The Back & Neck Institute is closed now. It will open at 8:00 a.m.