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The Back & Neck Institute
- El Paso, TX
About this business
Location details
6211 Edgemere Boulevard #1, Texas, 79925-3413, US, El Paso, TX, 79925, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 5:00 p.m. | |
| Tue | 08:00 a.m. to 5:00 p.m. | |
| Wed | 08:00 a.m. to 5:00 p.m. | |
| Thu | 08:00 a.m. to 5:00 p.m. | |
| Fri | 08:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Good doctors but the admin is absolutely the worst. Never answer the phone and never a returned call when a message is left. Scheduling is a joke. They set appointments and never check in to let you know when insurance hasn't given an approval until you show up for a procedure. Have spent as much as 2 hours in the waiting on several occasions. I'm definitely fed up, time to find someone that doesn't treat their customers like a waste of their time.
The PT staff takes care of me quickly, even if I'm early. As many others have said, the waiting time to see the doctor is excessive. 70 minutes after my scheduled time has passed, the receptionist told me there was one person ahead of me, but I actually saw the doctor 3 hours after my scheduled time.
Terrible customer service and front desk personnel. Takes weeks to get an MRI scheduled. Not able to even reach a person to schedule appointments.
Dr. Urrea saved my life. He performed outpatient surgery on my L5 and relieved my suffering. So grateful to this amazing surgeon. I literally walked out after a few hours while having been unable to bear the pain just prior to the surgery. I have never looked back!
Doctor is cool and caring but appointment times here are horrendous. First appointment I had was at 1pm was not called back until after 3 and then ended up having to leave and reschedule because the doctor was with other patients. Today my appointment at 1030 am still waiting at almost noon with no hope in sight to be seen before 1pm. I see this has been an issue for a while I am not sure why they are over scheduling patients but this is ridiculous people have other responsibilities to attend to hence why we make appointment... read more
Frequently asked questions about The Back & Neck Institute
How is The Back & Neck Institute rated?
The Back & Neck Institute has a 2.9 star rating with 38 reviews.
When is The Back & Neck Institute open?
The Back & Neck Institute is closed now. It will open tomorrow at 8:00 a.m.