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The Bath Authority
- Kitchen & Bath
- Bedford Heights, OH
About this business
CLEVELAND BATHROOM REMODELING EXPERTS At The Bath Authority, we put our customers first… a lot of companies might say this but we live it! Our entire bathroom remodeling team from the founders of The Bath Authority to our production department, sales team, customer service reps, and installers, all of us are solely focused on the customer first! It starts with our company mission, to provide the highest quality bathroom remodeling products at the best market prices possible while delivering a world-class customer experienc... read more
Location details
24801 Rockside Rd, Bedford Heights, OH, 44146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Our 1960’s shower needed updating. The final result is fantastic. Clean, bright, contemporary. The installers had to work in a very tight space in a small bathroom. Complete in one day. Excellent.
Business response:
Brian, we're thrilled to receive your 5-star review! Thank you for allowing us to transform your bath/shower into the space you've always dreamed of. We appreciate your feedback and thanks again for choosing The Bath Authority!
Service was excellent Nick and crew did a great job
Business response:
Hi, Ted. Your feedback is highly appreciated. Thank you for the review!
We were pleased with our overall experience using Bath Authority. The leadtime was reasonable and it was easy to get on their schedule for installation. We were happy that it was only a one day install! The install crew went right to work, were very professional and respectful. The only downside was that they left a gap between our tub and floor that we had to fill on our own.
Business response:
Hi Shayna, we appreciate you rating your experience with us at The Bath Authority! Is there something we could've done to make this a 5-star experience for you? Please let us know by contacting us at support@thebathauthority.com with your feedback!
From Rob our salesman to Zan and Rick the installers it was a pleasant experience. And the final product is beautiful!
Business response:
Tim , we're thrilled to receive your 5-star review! Thank you for allowing us to transform your bath/shower into the space you've always dreamed of. We appreciate your feedback and thanks again for choosing The Bath Authority!
Beautiful work, had an issue, but they handled it immediately.
Business response:
Sue , your satisfaction is our priority, and we're thrilled to hear that we've met your expectations during your recent experience with The Bath Authority. We appreciate your feedback and thanks again for trusting us for your bathroom remodeling needs.
Best value of quotes received. Excellant customer service.
Business response:
Sherry , we're thrilled to receive your 5-star review! Thank you for allowing us to transform your bath/shower into the space you've always dreamed of. We appreciate your feedback and thanks again for choosing The Bath Authority! -ES
The product and installation are top quality. The only negative is that the Sales Rep projected that the work would be completed in one day; once the work was started, it was obvious that a one-day completion was impossible. This is no way was the fault of the installation team, who were excellent. The amount of inconvenience experienced to plan for and accommodate the necessary 2nd day would have been avoided if it was simply stated up-front that two full days by the 2-person team would be needed.
Business response:
Mark , we regret to hear about your experience with communication. Your feedback is important to us and we will take immediate steps to enhance our communication channels to provide clearer updates throughout the project. Thank you for bringing this to our attention. -ES
Nick and Hector were excellent, very nice people and kept everything clean and the job they did with the structure being out of wack was impressive!
Business response:
Robert V., thank you for sharing your feedback of this experience with our team here at The Bath Authority. Don't forget to recommend us to your family and friends! -ES
The guys that came out to do the work were polite, they cleaned up, and did a great job.
Business response:
Customer , we're thrilled to receive your 5-star review! Thank you for allowing us to transform your bath/shower into the space you've always dreamed of. We appreciate your feedback and thanks again for choosing The Bath Authority! -ES
Frequently asked questions about The Bath Authority
How is The Bath Authority rated?
The Bath Authority has a 4.9 star rating with 899 reviews.
When is The Bath Authority open?
The Bath Authority is closed now. It will open tomorrow at 8:00 a.m.